Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
2
Ok when it works, but most of the time it doesn’t
on February 5, 2024
Posted by: Nick88
from San Francisco
I bought this unit a few months ago, and when it works it is great - crisp video, reasonably fast processor, and the new remote is a big step up. Unfortunately, my unit has had a HDCP encoding issue, and getting it replaced or fixed has been a nightmare. Roku customer service first tried to charge me for replacing it, and then promised a replacement but never sent the exchange information when they said they would. Too bad, poor reliability and customer service ruined an otherwise great product.
Response from roku.comBy Elmer, Roku Customer Advocate, October 4, 2024
Hello, Nick. We regret to learn about your unsatisfactory replacement experience. This level of service does not align with our standards, and we extend our apologies. We trust that you have successfully received the replacement and are prepared to resume streaming. If there is anything that we can assist you with down the road, please don't hesitate to reach out at support.roku.com/contactus.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Happy streamer
on February 4, 2024
Posted by: Ken V
from Mississippi
Love the ease of use and voice control makes finding content so easy even a cave man can do it!! (Even a cable installer could do it with some guidance!)
Now add that “previous channel” button and you’re gold.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Love it
on February 1, 2024
Posted by: Nightowlin
from Hickory NC
Only thing I wish I could do with the remote is return from the roku back to my cable box. Instead, I have to use my smart TV remote app.... but soon we will be streaming Spectrum anyway so it's not a big issue.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Good, but expensive
on February 1, 2024
Posted by: Mary Sue
from Evanston, IL
We paid extra for this model because of the remote features, but if you don't want those features, the less expensive 4k model will do. I love being able to charge the remote, and we like having the option of using the headphones.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Roku ultra interference
on January 31, 2024
Posted by: Dnelson
from Oakley, Ca
This product has a constant buzzing noise every time it’s turned on. The only way to turn it off, is to reset it try changing cables and outlets, but got the same result.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hello, Dnelson. Thank you for sharing your experience with us. For a quick fix, it is essential to verify that your device is running the most recent software version. This will significantly enhance to achieve optimal performance and access to the latest features. To confirm, please proceed to Home > Settings > System > Software Update > Check Now. Let us know if this helps at https://support.roku.com/contactus so that we can assist you further.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
It's okay.
on January 31, 2024
Posted by: Vettefever
from Ohio
I bought this so I could watch Disney Channel. It works okay but I can't get my surround sound to work with it. Also when I watch shows on Spectrum I can't get the voice to sink up with the picture.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Plenty of channels!
on January 31, 2024
Posted by: MamaJ
from Ohio
Lots of different genres and programs, retro to present day.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Good decision
on January 26, 2024
Posted by: DYRoku
from Alex VA
The product was easy to setup, intuitive, works as expected.
I would recommend this to a friend!
Written by a customer while visiting roku.com