Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Fully functional
on March 31, 2024
Posted by: Rrmaier
from Bakersfield CA
It has done everything it says it can do. Much better reception with zero interruptions
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on March 31, 2024
Posted by: Doughboy
Best purchase I’ve made no more dish network and plenty of free tv plus I get to watch what I want not limited in channel selections
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Constant issues
on March 23, 2024
Posted by: Repro
from Washington PA
I have 5 Roku streaming players. 3 of them are Ultra's. I recently purchased another Ultra which has more features than my older ones which include Dolby Vision and ATMOS. I wanted to take advantage of my recent Sonos sound system that I bought. What a mistake.
The sound synchronization is always off and gets worse as you watch. I have tried everything. Tons of time and research into this issue has left me with no results. Screen blackouts is another issue. For no reason, switching channels on live TV will result in a blackout lasting up to ten seconds. This does not happen with every channel, but it happens daily. Why?? No clue. Power off???????? Does it actually work????? The new Terms and Conditions agreement is also a joke.
I have bought my last Roku. I may actually give the ones I have away to family members and go with another brand.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi Repro, Thank you for letting us know and for sharing with us. This is not the kind of experience that we would like to offer. We would like to extend our assistance and learn more about your experience. In this case, we recommend reaching out directly to our support team at support.roku.com/contactus. to get in touch with our skilled support representatives. Your feedback is very important to us and we’re eager to assist.
We're always here to help!
Roku Customer Advocate
We're always here to help!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Hands free voice command function does not work
on March 19, 2024
Posted by: Nbklch3
from SC
We paid extra for the Roku Ultra because we wanted the hands free voice command functionality. Unfortunately, the hands free voice command function does not work. I spent a significant amount of time on an online chat to try to resolve the issue. They sent a new remote, but the same problem occurs with the new remote. I reached out to Roku customer support over a week ago and they have not responded. I have been unable to find a way to actually talk with a human. Very unhappy with this purchase and the lack of customer service from Roku. Save your money and stick with the basic Roku Express. I also recommend purchasing locally rather than through Roku online so that you can return the devise if it doesn’t work.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 26, 2024
Hi there, thanks for taking a few moments to share your feedback with us. This does not sound like expected behavior and we'd like to help. Unfortunately, we weren’t able to locate your support ticket, but we’d like to continue to offer our support. Please visit us online at support.roku.com/contactus. Our team will dive right in to thoroughly assess and resolve this issue for you.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
on March 1, 2024
Posted by: Servenet
from Pennsylvania
Generally very happy with my Roku devices. My remote however purchased about a year and a half ago stopped functioning. Seemed the port perhaps was distorted. Could be my fault though I am pretty careful with these things. Had previously a battery operated one but somehow it would only "partially" pair with my Sanyo TV turning TV on or off but otherwise functional. Strange as it was previously altogether fine. Do not understand why occasional (but fairly frequently) the new chargeable remote sometimes seems to unpair and also the sound will disconnect from the plug in ear buds, come from the TV itself and after a few seconds or longer return to the plug in listening. What is the reason for this "bug." Like the battery operated remote, this was not an issue a year or more back. Thank you.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
New ones don't work!
on February 25, 2024
Posted by: TCUJohn
from Big Spring, TX
I have 5 ro 6 Roku Units. Two of them were starting to act up a little so I bought two units to replace the older units. The new units didn't have the Micro SD cards that keep your data on hand, but I installed them anyway. They would start a show and then kick you out 20 to 40 seconds later. Sometimes if you restarted the show enough, it would finally play the entire show. Finally I just put the old ones back which are starting to have some sound issues, but at least they will play the shows. I hate to change away from Roku since we have used them for more than 10 years and have so many services through them.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
on February 9, 2024
Posted by: CBLoggins
from South Carolina
My son gave me as a gift. I am numerously satisfied.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
bad service
on February 9, 2024
Posted by: birago72
from VA
I bought 4 of the ultra roku and connect it with my TV and my provider but anything I want to watch even local news I have to follow series of steps and this happens everyday. I don't really like this service and I have regretted for wasting my money on your device
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hello, Birago72. Thank you for choosing our Roku product. We appreciate your support, and no worries we’re here to help. Roku provides access to more than 60 local news stations, including ABC, CBS, FOX, and NBC affiliates in major cities. You can find local news channels by selecting “Live TV” from the Home Screen Menu or by opening the Live TV tile on your Roku home screen and clicking the left arrow button. For guidance, you can refer to his link: https://www.roku.com/blog/how-to-watch-local-channels-news-and-weather-on-your-roku-player-and-roku-tv. If you encounter any challenges or any concerns, please do not hesitate to reach out to us at support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
We can't wait for you to start streaming!
Roku Customer Advocate
We can't wait for you to start streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com