Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
3
works great , Remote needs work
on May 8, 2024
Posted by: Sbuilder
from Indiana
Roku works great , however like all streaming device remotes , it can't be uploaded to a AV system remote and it has extremely limited features..
I would recommend this to a friend!
Response from roku.comBy Roku Customer Advocate, July 8, 2024
Dear Sbuilder, thank you for sharing your valuable feedback with us. Your input is highly appreciated and plays a crucial role in helping us enhance our services. We want to assure you that we take all your suggestions seriously and use them to improve our services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Very Good but still needs work.
on April 22, 2024
Posted by: DanielW
from Texas
This is my 3rd Roku Ultra. The first became too unstable. This one is better, more stable, but still needs an occasional power off and reset. This issue is simple, they overheat. Not nearly as bad as Fire products, but it does happen. This latest 4802 seems to be somewhat better. Some very simple passive ventilation would correct this.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Remote Charger is Cumbersome
on April 20, 2024
Posted by: Bee Bee
from Philadelphia
So, today, I am at home enjoying my Saturday afternoon, looking forward to switching between apps or watching various videos on YouTube; however, today won't be that day because my Roku remote control needs charging, and I didn't receive a notification through my Roku App that my remote control battery is at 10% capacity. This means that I have to plug in the USB (the remote control is battery-operated), and watching TV by flipping between apps is not an option at this time because I can't unplug the charger.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, July 5, 2024
Hello Bee, this is not the kind of experience that we would like to offer. We are sorry to hear that your Roku Voice remote is not working as expected. Please note that you can still use your remote while it is charging. We are eager to extend our assistance to gain a better understanding of this issue. Please contact our support team for further assessment on this matter at http://support.roku.com/contactus to get in touch with our skilled support representatives. We always value your feedback on us and look forward to working with you.
We look forward to getting you back up and streaming!
Roku Customer Advocate
We look forward to getting you back up and streaming!
Roku Customer Advocate
Response from roku.comBy Roku Customer Advocate, June 28, 2024
Hello Bee, this is not the kind of experience that we would like to offer. We are sorry to hear that your Roku Voice remote is not working as expected. Please note that you can still use your remote while it is charging. We are eager to extend our assistance to gain a better understanding of this issue. Please contact our support team for further assessment on this matter at Roku to get in touch with our skilled support representatives. We always value your feedback on us and look forward to working with you.
We look forward to getting you back up and streaming!
Roku Customer Advocate
We look forward to getting you back up and streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Cheaply made, no real support
on April 19, 2024
Posted by: Joe Mama
from planet earth
The new Ultra's are really bad and I don't recommend them. Roku doesn't offer any real support, their updates often cause more problems than they solve and they won't let you talk to anyone who can help. Setup is much more difficult than it used to be with autodetect. It took literally hours to set this thing up to just output 4k. In the process I found out an update messed up the DD+ output and they will not let me speak to anyone (supervisor) who can expedite the issue. The Ethernet port is only 100 mb. Better to use Apple TV or another product. Rokus are getting worse and worse - they're all about ads now and not devices.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi Joe, Thank you for sharing your experience. We apologize that we did not meet your expectations. We are committed to providing high-quality products and services. Please know that our support team is always here to help by phone or chat! Please visit support.roku.com/contactus to get connected with an agent if you continue to have any issues.
Thank you again for sharing your feedback and Happy Streaming!
Roku Customer Advocate
Thank you again for sharing your feedback and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
great streaming device
on April 13, 2024
Posted by: f96lema
from New York, NY
Has many apps and supports AirPlay and I haven't experienced any lag so far. This is better than having a smart TV
Written by a customer while visiting roku.com
Customer Rating
5
Great Player
on April 11, 2024
Posted by: Glenson
from Dallas Texas
If it support TrueHD and DTS-HD i will throw away my Shield
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
No longer have to mess with batteries
on April 10, 2024
Posted by: Jetlag
from Reno, NV
Just installed last week finally and it has run flawlessly. I think the best part is no longer having to change the batteries.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Returned
on April 6, 2024
Posted by: Steve
from Allentown,Pa
Returned 2 Roku model 4802 for being defective. Would not buy again
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi Steve, thanks for sharing! We apologize for this experience; we don't aim for this to happen. We appreciate you taking the step to return the units. We hope you will give us another try and choose our platform. Please get in touch with us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we're eager to assist. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com