Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Great Purchase
on May 31, 2024
Posted by: Paul G
from Rockville, MD
After looking for streaming solutions for my older HDTV I landed on Roku Plus. I could not be happier with the quality of the streaming, voice and earphone options available. Makes everything a breeze.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Slow
on May 31, 2024
Posted by: ronald
from Punta Gorda, Florida
Slow to load-remote is slower and requires direct aim to work. Mute button is recessed so far it is hard to operate.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 17, 2024
Hi Ronald, we appreciate you taking the time to share your experience, and we want to help! Please check if your device is not blocked by any objects and clean the front face of the device to ensure that the sensor is not blocked by dust. If the issue persists, you can follow these steps to fix your remote: https://support.roku.com/article/21303049528855. You can also download the Roku app as the remote of your device. Need assistance? You can contact us online at http://support.roku.com/contactus to connect with an agent who can assist you in troubleshooting this. Your feedback is very important to us, and we’re eager to help. Happy Streaming! -Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
One Problem
on May 24, 2024
Posted by: patricia9
from San Diego, CA
The view of the channels and the descriptions of movies on my TV screen are too small. I cannot even read the descriptions. This is a change from the last ROKU I had. ( I have tried everything to attempt to resize what I am viewing, but nothing has worked.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi there, this doesn't sound right. We appreciate your effort in trying to fix the issue. We want to add some helpful tips. Does the picture issue only happen on a specific channel or all channels or movies installed on your Roku? If it's just a particular channel, Remove the channel> Restart your Roku device>Re-install the channel. If this happens to all the channels, unplug the Roku device for a few seconds. If the issue persists, don't hesitate to contact our support team at Roku. We're happy to help you!
We hope this helps. Happy Streaming!
Roku Customer Advocate
We hope this helps. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Mostly happy
on May 23, 2024
Posted by: Anonymous
from South Dakota
This is our 2nd Roku— the older one is now residing upstairs. Overall we are satisfied although our streaming cable via the app has issues with recorded programming. This is likely not Roku’s fault though. Your customer series is outstanding.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku Ultra
on May 23, 2024
Posted by: craigg
from Olympia,WA
I bought this when switching to a fiber optic internet carrier. This product is superb!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Not what I expected
on May 23, 2024
Posted by: Idka
from Hartford, CT
The setup was pretty easy and the headphones attached to the remote were wonderful. The user interface once you're in is a little muddled, and I was disappointed in what the Roku Channel offered - to me, tons of junk to weed through to find anything I liked. And with a limited budget to pay for all the streaming services, it's of little benefit to me.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great unit, everything I expected and much more.
on May 23, 2024
Posted by: Lester HD
from Tilden, Texas
Wondered why I waited so long. Easy setup and easy to use.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku 4k
on May 23, 2024
Posted by: Rokufan
from Cleveland
Integration easy. Sets up easy with Denon receiver. I like the rechargeable battery on the remote
I would recommend this to a friend!
Written by a customer while visiting roku.com