Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Great Product
on June 5, 2024
Posted by: HenderTexas
from Central Texas
This is a replacement Roku that I used hard for about eight years. No worries, problems, or issues at all. The Roku was delivered to me in only two days, which was great since my original one was dead.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great product!
on June 5, 2024
Posted by: Cheeky Grammy
from Whitinsville, MA
My new Roku is an upgrade with voice command, rechargeable remote and I love it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Works better than my old Roku 3.
on June 5, 2024
Posted by: KN4DD
from Chantilly, VA
Doesn't buffer, freeze or rubber band the videos, unlike my old Roku 3.
The remote up/down button sticks when first using it. I always check for updates first. Hitting the up arrow for the first time this session & the button sticks & continues to scroll up. Or down, depending on which button I just hit.
The remote up/down button sticks when first using it. I always check for updates first. Hitting the up arrow for the first time this session & the button sticks & continues to scroll up. Or down, depending on which button I just hit.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Good features. Easy to use
on June 1, 2024
Posted by: Scongable
from Surprise, AZ
I had mine for about a month and my remote quit working. I plugged it in to charge it left it overnight and the next morning it still didn’t work. I ended up having to buy another remote. Other than that I love it!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Perfect product
on June 1, 2024
Posted by: Vera
from Chipley
Easy set up, user friendly, great picture clarity highly recommended
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku
on June 1, 2024
Posted by: Roku
from Florida
Loving Roku best invest ever , love all the features this product has and the cost is great
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Volume
on June 1, 2024
Posted by: Dhop
from Ohio
One day we could no longer receive volume and there is no customer support.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hello Dhop, this doesn't sound right. We want to help! We suggest enabling CEC (Consumer Electronics Control) if you haven't already done so. CEC allows devices to share commands over HDMI, enabling you to control multiple devices with one remote. For example, with CEC enabled, you can use your TV remote to adjust the volume of a connected device. To help, go to Menu>use the right and left directional buttons to find the Setup submenu>highlight HDMI-CEC>press SELECT>Select On to allow CEC to. More information can be found at https://support.roku.com/article/360034303013. If the issue persists, don't hesitate to reach us at https://support.roku.com/contactus.
We hope this helps! Happy Streaming!
Roku Customer Advocate
We hope this helps! Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Disappointed
on June 1, 2024
Posted by: Kathyo
from North FOrt Myers FL
I was hoping to get more over the air channels but I'm not. I don't see any change from less expensive antenna device then I get with this. Just very disappointed
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi Kathyo, thanks for taking the time to share your experience. We have some tips that can help! Please know that a Roku player won't add more over-the-air (OTA) channels to what you already get with your antenna; the OTA channels depend solely on the antenna and the signal strength in your area. However, your Roku player will allow you to access thousands of movies and TV shows for free! If you haven't already, be sure to check out Live TV on The Roku Channel. For more ways to find and watch free content, visit our helpful FAQ article: https://support.roku.com/article/208756428.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com