Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
4
I like my Roku except there’s no support
on June 26, 2024
Posted by: Anonymous
from Crows landing,ca 95127
I’m not sorry I purchased it but I have a couple issues one being as soon as the Roku was added my local channels disappeared. I’m 70 and sure could use a little support sometimes. if u have support I can’t find it.the contact info was a corp headquarters that never answered.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Nice Upgrade
on June 26, 2024
Posted by: SubVet
from Suwanee, GA
Upgrade seems to be somewhat faster than my old one. I like the two buttons that you can program to your desired stations. Happy with the product and would purchase again.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Almost Perfect
on June 26, 2024
Posted by: DavidW
from Dallas, Tx
This new unit is so easy to use and now that we can charge the remote using a C to USB cable, the cake is topped off almost perfectly. Now, if we could access the closed captions separately for each service, it would be absolutely perfect.
Written by a customer while visiting roku.com
Customer Rating
5
Left dish for roku
on June 25, 2024
Posted by: Pamela
from Tennessee
Got rid of a high cable bill ! No regrets, loving this !
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Picture is hazy.
on June 25, 2024
Posted by: Bob E
from Kelso, WA
The picture quality is not nearly as good as with any other devices I watch on my television. Even my old Roku Premiere had more bright, deep color depth. The picture coming through the Ultra always looks somewhat foggy. If I watch a streaming channel directly on my smart TV, the picture quality is much better.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, August 30, 2024
Hi there, thanks for bringing this concern to our attention. We’re here to help. If you haven’t tried yet, we recommend setting the overall picture resolution on your Roku: Settings > Display type. Set the TV resolution to match the actual resolution, not "auto." When you reach the countdown screen, click "yes" to confirm the setting. Some channels use adaptive transmission, which lowers image resolution when it detects slow network speeds to prevent buffering. You can adjust these settings by logging into your account on the respective channel. Please ensure that the device has a stable internet connection. To check, go to Settings > System > Network > Check connection. For a better experience, we suggest restarting your device. If you need further assistance, you can contact us at https://support.roku.com/contactus. We hope this helps. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
I have two Amazons fire, but yours is much Better
on June 25, 2024
Posted by: Anonymous
from Florida
To be honest with you, I bought it a year and a half ago and I installed it a month ago. I am really impressed. The Convenience with the headphones is amazing.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Product
on June 25, 2024
Posted by: Ruthann
from Pittsburgh
Purchased over a month ago. Very easy to hook up and sign on
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
It’s not worth it!
on June 25, 2024
Posted by: Nest R
from Orlando, FL
So I bought this to replace my perfectly working existing Roku. I wanted to have a wired connection for a better experience. Now, I’m getting unwanted pop up of xfiniti adds and the remote stop controlling the tv volume.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 30, 2024
Hi Nest R, thanks for sending your input! We want to know where you can see the ads. Is it on the home screen or every time you watch a channel? If the unwanted pop-up ads show on the Xfinity channel, we advise you to contact Xfinity at https://www.xfinity.com/support/contact-us. For remote issues, you can refer to this FAQ: https://support.roku.com/article/360011621473. If you need help, you can contact the Roku support team. We hope this is helpful. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com