Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Excellent Streaming Device and Seevice.
on June 26, 2024
Posted by: Mert
from Houston
I dropped Comcast and purchased Roku with voice control. Very happy about it. Saved tons of money by not paying for many things that I don’t watch.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great media player
on June 26, 2024
Posted by: Jason
from McKinney, TX
I own several Roku units and the Ultra is the best.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Fast and Easy Setup and interface
on June 26, 2024
Posted by: Andy B
from Brunswick, Ohio
This is my 2nd Roku device. They are easy to hook up to your TV and setup with a streaming service you may have is a snap. I like the rechargeable remote and the headphone jack for private listening. I have not tried the Bluetooth option. I like the remote control app for your cellphone. I am looking forward to additional apps being added to the library you offer for the device. It's a solid media device.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Only 1 main complaint...
on June 26, 2024
Posted by: BD25724
from Kansas City
Mostly it does what you bought it for. The only real issue that I've found is streaming Max. The volume is insanely low! Tons of complaints about this online. Lots of "fixes". None of which have worked.
Response from roku.comBy Roku Customer Advocate, July 30, 2024
Hi there! We see you are experiencing difficulty accessing the low-volume MAX channel, and we are here to assist you. To help us understand the issue better, please let us know if this problem is constant or intermittent. Does it impact all the content on the channel? Additionally, do you have any external audio devices connected to your Roku TV? You can contact us online at support.roku.com/contactus.
We recommend checking this article for additional information on what to do if you do not hear sound from your Roku streaming player: https://support.roku.com/article/208755518. We hope this helps. Happy Streaming! Roku Customer Advocate
We recommend checking this article for additional information on what to do if you do not hear sound from your Roku streaming player: https://support.roku.com/article/208755518. We hope this helps. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
I am a fan of Roku.
on June 26, 2024
Posted by: ScottF1
from Grass Valley CA
It's not perfect, but it's close! It can be simple if you like or almost unlimited possibilities of things to explore.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Ease of use and programming
on June 26, 2024
Posted by: Save money on cable
from North Carolina
The Roku box saves me on my monthly costs with my cable subscriber.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Love the voice control
on June 26, 2024
Posted by: Mystery Lover
from Parrish, FL
Easy series search with the voice control.
Would like to see the time displayed. Wish the control clicker was larger. I find myself hitting a button by mistake.
Would like to see the time displayed. Wish the control clicker was larger. I find myself hitting a button by mistake.
I would recommend this to a friend!
Response from roku.comBy Roku Customer Advocate, August 30, 2024
Hi there, thanks for appreciating our product. We’re here to help. Please be advised that the moment you activate your device, the time displayed will also appear on the TV home screen as long as it’s connected to the internet. To change time or format, just go to Settings> System> Click the arrow-right button, then click Time> Then, you can see options for Time zone (set manually or set automatically) and Clock format. Your feedback is important, and we’ll certainly share this with your product team.
Thanks again! Happy Streaming!
Roku Customer Advocate
Thanks again! Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use way to stream
on June 26, 2024
Posted by: OldGeezer
from Iowa
After a good deal of research, I choose to try the Roku as my first streaming tool. Since I wanted the option of a hard cable connection if Wi-Fi proved to be troublesome, I selected the Ultra model and have not been disappointed. I have been using only Wi-Fi and encountered no issues once I became familiar with the unit and remote. Roku Channel was a pleasant addition to the other streaming services they offer. If I have one complaint it is the location of the mute button which is too easy to hit when holding the remote.
I would recommend this to a friend!
Written by a customer while visiting roku.com