Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Great Features
on July 3, 2024
Posted by: Wolfdog
from Warsaw, N.Y.
Easy,Fast Set--Up! Easy to navigate!Highly Recommend!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Absolutely Awesome Product
on July 3, 2024
Posted by: Aj021Mart
from Virgin Islands
Bought this to replace another one that I used when I travel to remain at home and absolutely live it. As such I plan to disconnect my Dish Services.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Fantastic product
on July 3, 2024
Posted by: DROC
from Newnan GA
Product was purchased after tv smart feature failed. One of my Best Buy’s hands down! Love the voice feature to control the entire tv it’s also quick and effective. The rechargeable remote with find my remote is also a game changer.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Roku ultra has audio problem Roku refuses to fix
on June 29, 2024
Posted by: SDrokuUser
from South Dakota
Audio randomly goes up or down. Reset is the only fix but happens several times within minutes. Issue has been reported for over a year. Roku support only offers suggestions totally unrelated. Or they repeated ask for the same details that have been repeatedly supplied. None of our other 3 roku devices have the issue
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 31, 2024
Hello there, help is here! Here's a quick tip: Please try unplugging your Roku Ultra from the power outlet and changing the HDMI cord to a different port on your TV. Make sure your system is up to date. Then, adjust the volume mode by turning it off or turning on leveling to see if that helps. For more options, check out this support article at https://support.roku.com/article/360011704154. If the issue persists, please visit us at https://support.roku.com/contactus to connect with a skilled agent.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use. Intuitive
on June 29, 2024
Posted by: DonS
from Anchorage, AK
Love it. Was a replacement for an older Roku. Way easier to use.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Fast efficient never any problems
on June 28, 2024
Posted by: Kemo13
from North Hollywood,ca
I am forever loyal to Roku be cause of my Roku ultra their the best out of all the rest !
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Very easy to use
on June 28, 2024
Posted by: Gmckee4
from Missouri
This machine is the easiest to use even I can do it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Not compatible with all TVs
on June 27, 2024
Posted by: On the Rox
from Colorado
I have 2 other roku in my house. One died so I bought a new one. Well, you know the saying, "if it ain't broke don't fix it"? This new model is not compatible with any of my TVs because they are not 4K! The picture goes real small, so I have to keep resetting the display for each show we watch. It's areal pain, so I switched back to the old model until I find something compatible.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com