Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
on July 8, 2024
Posted by: Roku ultra
from San Diego
I bought this Roku 2 months ago and I’m very happy with my purchase, I really liked, easy to install, and easy to use
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on July 7, 2024
Posted by: Rochedia
from Califirnia
I am happy with my product I purchase a month ago was a replacement
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Really a great model!
on July 7, 2024
Posted by: Lyta
from Mob
I've bought Roku from the beginning and this appears to be the best model they've produced. It picks up my wifi like it should and I receive my full speed wifi, not a downdrop like on some other models. I do think it is a bit overpriced right now but, since it does come with the headphone remote (which also appears to be improved over the last model) it's worth buying!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Newer unit to replace previous one
on July 5, 2024
Posted by: jagmanjoe
from Florida
I purchased this as an upgrade to a previous Roku Ultra and am a little disappointed. Issues accessing products and services from previous unit as well as being very slow to start and difficulty interfacing with some software.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 31, 2024
Hello there, help has arrived! Can you specify if this occurs for specific channels or all channels you're trying to access? Please ensure that your Roku has a stable connection to the internet. To check, please go to Settings> Network> Check connection. Rebooting your router can help clear the cache and improve internet speeds. You can also try to connect your device to a mobile hotspot just to check for differences in the streaming experience. We can also suggest trying to check for software updates by navigating to your Home screen. Scroll and select Settings > System > Software update > Check Now. If the issue persists, don’t hesitate to contact us at https://support.roku.com/contactus for more assistance. We're looking forward to providing you with a better experience. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Love our Roku
on July 4, 2024
Posted by: Bud S
from Pinehurst, NC
Love the Roku streaming device. Easy to use and works like it should with instand access to apps.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great features!
on July 3, 2024
Posted by: Family room
from Oden Arkansas
I bought this about two months ago….mother-in-law moved in and her Tv and entertainment center…I bought this for her.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Power save is worthless, turns itself on constant
on July 3, 2024
Posted by: Mr Goodbar
from Michigan
Have a 2017 Ultra been flawless entire time. New Ultra is a headache, turns itself on constantly, no setting makes it stop. Defeats “power savings”. Also needs to be restarted often as does & fast forward on video for few second bursts & no sound.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, August 9, 2024
Hi there, thank you for your feedback and for sharing your thoughts. What version of the OS is your device running? If you simply turn the TV off while the Roku is streaming, the Roku does not automatically stop. The streaming content can turn your TV back on (it's something that can happen via the CEC protocol). So, by always going to the home screen, you stop any streaming, and the Roku won't send a signal to the TV to power back on. You can also try to update the software by going to Settings > System > Software update.
In addition, it may help to try temporarily turning off Power Savings mode. To do so, please follow these steps: Go to Settings/System/Power/Auto Power Savings. Uncheck “After 20 minutes of no interaction”. We hope this is helpful. Happy Streaming! Roku Customer Advocate
In addition, it may help to try temporarily turning off Power Savings mode. To do so, please follow these steps: Go to Settings/System/Power/Auto Power Savings. Uncheck “After 20 minutes of no interaction”. We hope this is helpful. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Extremely Poor Customer Service
on July 3, 2024
Posted by: SucksToBeMe
from Fowler,Il
My new Roku Ultra kept having the Remote status pop up on the screen. At first it wasn’t too bad but now it happens every 15 minutes and the Remote won’t stay charged for more than two days now. I called customer service and was on the phone for 2 hours and after trying all their suggestions, was basically told, too bad for you.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com