Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Easy to set up, works as advertised
on July 16, 2024
Posted by: Todd
from Onalaska WI
I bought the product to slowly wean our house from Cable. That is hard to do as the options still cost money. Still, the Roku interface seems to give a more consistent picture, even though paging through Chanels is a bit more cumbersome.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Consistent Sound Issues
on July 16, 2024
Posted by: JC95
from St Louis MO
Sound cuts in and out and is frequently inaudible. I need to unplug the Roku to get the issue to stop. Seems to occur when going to a streaming service that automatically previews selections.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, November 14, 2024
Hi there, thanks for your feedback. If you haven't already, try adjusting settings to tailor the audio settings to your liking. First, visit your Roku home screen and navigate to Settings, then Audio. Next, begin streaming a show or movie, and while it's playing, press the star * button on your remote. Select Sound settings and navigate through the options to adjust your sound modes, speech clarity, and volume modes. This should help you tailor the audio settings to your liking! We hope this helps and appreciate your sharing.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great for streaming live tv
on July 16, 2024
Posted by: Manny
from Miami
After purchasing a couple of other boxes which I had to return because didn't work for me with my Internet and Lang line connection I wanted, this Roku box fully filled all my needs and so far has been working perfectly. Have had it for 3 months with heavy usage.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Adequate system but see below.
on July 15, 2024
Posted by: Mike
from MSP
I like the device, however the only thing I dislike is the unit is slow to respond to turn on and response time to change content after deleting a program. Also the remote should have numbers to change channels.
I would recommend this to a friend!
Response from roku.comBy Jessica, Roku Customer Advocate, October 1, 2024
Hello Mike, thank you for taking the time to share. We're happy to help. Try restarting your device by pressing the Home button on your remote, then go to Settings > System > Power > System Restart. Also, restart the remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds to reset your remote. After doing so, pair it again to see if this makes any difference. If the issue persists, feel free to contact us at https://support.roku.com/contactus for more assistance.
Thanks again, and Happy Streaming!
Roku Customer Advocate
Thanks again, and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great Upgrade
on July 15, 2024
Posted by: Rick
from Georgia
Improved picture quality and sound as well as improved speed.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Does not like Samsung curve tv
on July 15, 2024
Posted by: Bill49
from Danville ky
Had to work hard to get the TV volumn to work correctly. It still reminds to pair my remote
which I will not do again once I finally got it working.
which I will not do again once I finally got it working.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great
on July 15, 2024
Posted by: Pptata
from Washington State
I enjoy Roku period. Needed it for another model TV love it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Remote quit working with TV after one week
on July 14, 2024
Posted by: Joel
from Virginia
Set up and used for one week. Then the remote quit working (power and volume) with my TV. However, my old Firestick remote still functions with the TV and has never presented these issues.
Further, support is difficult to navigate and find. I have followed all the troubleshooting steps and have nowhere to turn. Additionally, the return process is burdensome.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, November 15, 2024
Hi Joel, thanks for taking the time the share your feedback with us. It sounds like your remote was having trouble staying paired to control TV power and volume.
It looks like our team was able to assist you via your support ticket, but if you're still having any issues, we're always here to help! An article with more steps is available here: https://support.roku.com/article/115013019828. Additionally, you can reach our team at support.roku.com/contactus. Your feedback is very important to us, and we’re eager to assist.
Happy Streaming!
Roku Customer Advocate
It looks like our team was able to assist you via your support ticket, but if you're still having any issues, we're always here to help! An article with more steps is available here: https://support.roku.com/article/115013019828. Additionally, you can reach our team at support.roku.com/contactus. Your feedback is very important to us, and we’re eager to assist.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com