Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
3
GREAT but ear buds suck
on July 19, 2024
Posted by: Mads
from Texas
Main reason for purchasing this Ultra was the volume control AND earbuds so that I could watch in same room as partner while they slept But the earbuds are uncomfortable ESPECIALLY while laying down Also the earbud jack loosens easily creating excruciating loud crackling sounds in my delicate ears
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 21, 2024
Hello Mds, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. In the interim, we recommend utilizing our Roku mobile application as a temporary backup remote. This application will enable the use of the Headmode feature. For further information, please refer to the following link: https://support.roku.com/article/217288467. If there is anything we can assist you with down the road, please don't hesitate to reach out to us at http://support.roku.com/contactus. In the meantime, we will pass this along to the product team. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great Product
on July 19, 2024
Posted by: Mamel
from Puerto Rico
Very happy with purchase. Easy to install and very simple to use. Set up quickly
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use. Works well
on July 18, 2024
Posted by: Rick
from Texas
2 months old Works great. Buying another one, waiting for it to arrive.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Roku Ultra
on July 18, 2024
Posted by: Roku Ultra
from Nashville, TN
I bought the Roku Ultra and love it. It was easy to set up and I love the platform. I love the remote control but wish it was lighted for use at night time when your room is dark. Also wish you could load apps from Google Play Store. Still, I recommend this Roku Ultra. Thanks!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Glitch
on July 18, 2024
Posted by: Keith
from Seattle, Wa
My sound will drop out on occasion. If it was important dialogue I have to back it up to hear what was said. Not a dealbreaker though
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
ROKU Ultra is the best !!!!!!!
on July 17, 2024
Posted by: SuzyQ
from Queens, NY
I found that the Roku Ultra is the best, because it finds things for me to watch that I can't find on any of my other streaming services. The mic understands me all the time, with other services I have to spell things out.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
on July 17, 2024
Posted by: 1sweetazzwine
from Tacoma wa
Bought it have so many issues with getting it to work correctly
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 4, 2024
Hello there. We are grateful you brought this matter to our attention. We are keen to gain a deeper understanding of the issue and discern the reasons behind your challenges. We highly recommend that you reach out to us at support.roku.com/contactus so that we can thoroughly assess this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Support is useless.
on July 17, 2024
Posted by: Tyler
from Arizona
Device is okay until it stops working and support is useless. When will companies realize that rebooting devices isn’t the fix?
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 12, 2024
Hi Tyler, We appreciate you taking the step to fix this issue and are grateful you brought this matter to our attention. We are keen to gain a deeper understanding of the issue and discern the reasons behind the challenges you have encountered. We highly recommend that you reach out to us at support.roku.com/contactus so that we may undertake a thorough assessment of this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Written by a customer while visiting roku.com