Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
FAST loading and response. Excellent clarity.
on July 23, 2024
Posted by: U270 Traveler
from Sterling VA
Great little remote too. My previous experience was with Roku model 3920X. Still working for years. Other older models purchased for my parents also are still working for years and years. Very friendly user interface, and as the title states, this box is fast. No noticeable lag in usability. I haven't used the voice commands much, not one to talk to my TV. But my tests were very accurate, no problems detected.
My only dislike are the earbuds. Sounds like tin cans, no base. Haven't plugged in a good pair of headphones into the remote jack so don't know the quality. Had this about 2 months, no much use yet (installed in my RV) but haven't had to recharge yet so that's a plus. I'd purchase this again.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Good but could be better
on July 22, 2024
Posted by: Deedee6259
from Memphis TN
Over all good but would like to be able to pair two remotes and both be usable at same time
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on July 22, 2024
Posted by: George Ann
from Michigan
I have had my newer Roku for about 2 months now and everything is crystal clear, user friendly and a great investment.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Terrible!
on July 22, 2024
Posted by: Dani
Remote died shortly after purchasing. Couldn't repair, won't work off of charging cord. Roku support was no help, and told me to purchase a replacement. Super disappointed. This was the most expensive version and it didn't last long at all. What a waste.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 29, 2024
Hi Dani, thank you for sharing your experience with us. We’re sorry to hear about the issues you’ve had with the remote—it’s certainly not the experience we want you to have. While your device appears to be beyond the one-year warranty, we have a few tips that might help revive your Voice Remote Pro!
Please make sure to use the original charging cable that came with your remote, as third-party cables can sometimes affect charging performance. This is the most common solution for similar charging issues, so if you’re unsure about the cable, try using a different one, along with an alternative charging block or wall outlet, to ensure the remote is getting the right amount of power.
We hope this helps.
Thanks again and Happy Streaming!
Please make sure to use the original charging cable that came with your remote, as third-party cables can sometimes affect charging performance. This is the most common solution for similar charging issues, so if you’re unsure about the cable, try using a different one, along with an alternative charging block or wall outlet, to ensure the remote is getting the right amount of power.
We hope this helps.
Thanks again and Happy Streaming!
Written by a customer while visiting roku.com
Customer Rating
4
Works great
on July 22, 2024
Posted by: BB 42
from St Petersburg FL
With GB of memory you wouldn't think that buffering would be needed
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Works well but early shut down.
on July 21, 2024
Posted by: DrKara
from Ohio
I am happy with this. I bought it because my stick kept overheating. The biggest issue I have is if I pause something it shuts down the TV and everything I was watching. This logs me out of the app and doesn’t save my place.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
The Roku
on July 20, 2024
Posted by: DFWJR
from KS
I like the new voice controlled roku. Although it could enhance the voice control a bit more.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku Ultra
on July 20, 2024
Posted by: Living room
from Shavertown PA
I love it. Easy to install. Great variety in movies and channels.
I would recommend this to a friend!
Written by a customer while visiting roku.com