Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Excellent streaming device
on July 26, 2024
Posted by: Bob40
from San Diego, CA
Brought this Roku Ultra to replace a 3+ year old one that had overheating errors. The new unit is much faster booting and all other functions. It runs cooler than the older one. Setup was easier than on the original unit. I am very satisfied with Roku products.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Upgrade from stick
on July 26, 2024
Posted by: 56barelm
from Middleburg, FL
This works really good instead of the overheating of the stick behind my Samsung TV.
I’m really thankful for the replacement remote after I stupidly dropped it in an epson bath for my feet. It was right after I got the new one too. Thank you, thank you, and thank you!!
I’m really thankful for the replacement remote after I stupidly dropped it in an epson bath for my feet. It was right after I got the new one too. Thank you, thank you, and thank you!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
on July 26, 2024
Posted by: Golfersdlite
from Marietta ga
It was purchased approximately two months ago and I have been happy with it so far.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
LOVE THIS
on July 26, 2024
Posted by: Anonymous
from Gibsonton Florida
Best thing I ever did Should have done this sooner
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Great features
on July 26, 2024
Posted by: Bfp14
from Charlotte NC
Had about a month now satisfied with everything except I can’t get my Roku remote to work with my Samsung TV Will not turn it on and off and does not control the volume. I called customer support and they stepped me through process but still couldn’t get it to work. They recommended a new remote and that still didn’t work. Would have given it a 5 star if not for that issue.
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, October 17, 2024
Hi there, thank you for reaching out. We’re happy to hear that you’re enjoying the product overall, and we want to ensure you can use it to its full potential. While Roku remotes are designed to support a wide range of TV brands, there are some limitations. If you’re still unable to control your Samsung TV’s power and volume, here are a few advanced troubleshooting tips:
First, make sure HDMI-CEC is enabled on your TV (Samsung calls it “Anynet+”). This setting is essential for your Roku remote to communicate with your TV. You can enable it by going to Settings > General > External Device Manager > Anynet+ (HDMI-CEC) on your Samsung TV.
Second, if any devices, such as an AVR or soundbar, are connected between your Roku player and the TV, try temporarily removing them to ensure they aren’t causing interference. Also, check for any obstructions between the Roku remote and your TV’s IR sensor, as a direct line of sight is needed to control volume.
Finally, it’s possible that your TV picked up the wrong remote code. Follow the instructions here to try additional remote codes and find a match: support.roku.com/article/360004786894#section-2.
We hope this helps. Happy Streaming!
First, make sure HDMI-CEC is enabled on your TV (Samsung calls it “Anynet+”). This setting is essential for your Roku remote to communicate with your TV. You can enable it by going to Settings > General > External Device Manager > Anynet+ (HDMI-CEC) on your Samsung TV.
Second, if any devices, such as an AVR or soundbar, are connected between your Roku player and the TV, try temporarily removing them to ensure they aren’t causing interference. Also, check for any obstructions between the Roku remote and your TV’s IR sensor, as a direct line of sight is needed to control volume.
Finally, it’s possible that your TV picked up the wrong remote code. Follow the instructions here to try additional remote codes and find a match: support.roku.com/article/360004786894#section-2.
We hope this helps. Happy Streaming!
Written by a customer while visiting roku.com
Customer Rating
5
Great product!!
on July 26, 2024
Posted by: Kathy
from Central Oregon
I've had this product for quite awhile and absolutely love it!!! It works great and better than any of the other TV products I've used!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Remote stopped working one month in on both device
on July 25, 2024
Posted by: MagJ
from Chicago, IL
I contacted support and they did not do anything to resolve the issue. The remotes go out frequently and we have to unplug the devices and plug them back in order to get them to work again.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 22, 2024
Hi Mag, thanks for reaching out. We have noticed that in your previous contact with our support team, the troubleshooting was not executed due to idleness or your lack of response to the representative. If you are still experiencing the same issue, we advise you to contact us at http://support.roku.com/contactus to connect with an agent. Please make sure to have a solid connection to avoid idle. We will be more than happy to assist you. Happy streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Works great in our RV
on July 24, 2024
Posted by: MichaW59
from Seneca,PA
Purchased to watch tv over wifi while camping. Love the variety of shows and apps
I would recommend this to a friend!
Written by a customer while visiting roku.com