Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
User friendly but
on July 30, 2024
Posted by: wcwchesley
from Wakefield MA
The only issue I found is entering email address. @ options ie. @gmail.com , @hotmail.com etc.
Other than this, Roku is user friendly. Thank you
Other than this, Roku is user friendly. Thank you
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Roku Sucks
on July 29, 2024
Posted by: briareosh
from Fort Collins, CO
I bought this POC a month ago and went on vacation. When I got back the remote was dead. I got online to see how to fix it. The website said replace the batteries, but my remote doesn't take batteries. Also, none of my available cabling fits the charger (I have Apple devices). When I try to request help from the website, I get a prompt that says enter your code that we sent you here. Only problem -- the code arrives 2 hours later -- one hour after it has expired. So I called them, but there's no real person you can talk to. Very frustrating.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 21, 2024
Hi there, we appreciate you for sharing with us. It has come to our attention that you are utilizing a Micro USB cable for charging purposes, however, this item is currently unavailable on our website. You may consider purchasing it from our retailers such as Walmart or Best Buy. In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: https://support.roku.com/article/217288467. For further inquiries, visit us online at http://support.roku.com/contactus to connect with our chat support team.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Solid product
on July 29, 2024
Posted by: Wayne
from Greensboro, NC
We switched to streaming with Roku a month ago and are happy we did. This product works like it should and to date, we have had no problems with it at all. Happy customer!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Great product
on July 27, 2024
Posted by: AmyR66
from NC
Great product, but i would like to see an option to make the font bigger for the visually impaired.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
We love our ROKUs. We have them on all of our tvs.
on July 26, 2024
Posted by: Bigmo
from Kansas
Upgraded to the Roku Ultra. The earphones come in handy and they sound great. Bought it on sale, what a bargain.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
New Roku Ultra
on July 26, 2024
Posted by: Chris Speros
This is the second one I bought and they both had problems with the same error message about diconnecting and reconnecting and changing inputs. Have to do this several times a week. I hope they issue software update.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 16, 2024
Hi Chris. Thanks for letting us know about the behavior you're seeing with your Roku device. To ensure you're on the latest software update, go to Settings > System > Software update. Make sure that the cables are firmly plugged in.
Performing a restart would help to reboot the system by going to Settings > System > Software update. If the issue persists, contact us at support.roku.com/contactus. Happy Streaming! Roku Customer Advocate
Performing a restart would help to reboot the system by going to Settings > System > Software update. If the issue persists, contact us at support.roku.com/contactus. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Native Bluetooth support for devices
on July 26, 2024
Posted by: Hologrid99
from Apple valley, ca
I went for an ultra because of it's extra options, but chiefly for native Bluetooth audio support in board. The ultra also supports USB devices such as drives, and full keyboards.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Upgrade and Love It
on July 26, 2024
Posted by: GiGi
from Sun City West, AZ
The previous Roku I had kept cutting out and overheating. It was so frustrating. Roku had a big sale and I decided to take a chance and upgrade to this model. Very very happy that I did. I may even upgrade my other Rokus next time Roku has another fabulous
sale!!
sale!!
I would recommend this to a friend!
Written by a customer while visiting roku.com