Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
1
Do NOT use Roku, they will rip you off!
on August 22, 2024
Posted by: Avid film watcher
from Orange County, CA
Don't use Roku for any subscriptions. I tried to sign up for an app and accidentally selected the annual option instead of the monthly and now they won't correct it. It was a simple mistake. Their customer service is terrible.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 7, 2024
Hi there! We are grateful you brought this matter to our attention. We are keen to gain a deeper understanding of the issue you have encountered. We highly recommend that you visit us online at support.roku.com/contactus to get in touch with our support team.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate.
Written by a customer while visiting roku.com
Customer Rating
4
Nice backlight, no headphone output
on August 22, 2024
Posted by: Gary Eickmeier
from Lakeland, Florida
I was surprised that it had no headphone output jack. Seems you can have either a headphone model or a backlit keyboard but not both. When you go to the streambox the screen is just a blank wallpaper with no home screen channels on it. My old one always went to the screensaver image. Trying to sign in to all of my ROKU channels was a nightmare. Had to go to every one of them and sign in. Hidden sound settings had me stumped for a few days. Still not sure what the modes all mean.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
We are very happy with our Roku devices
on August 13, 2024
Posted by: Soogood
from SLC, UT
Bought the ultra when my smart TV stopped being so smart. It's been a huge improvement with streaming! I like how I can now access any platform instead of only "vendor approved" channels. The only thing I'd recommend as an improvement is to have all the login credentials saved when you login to you Roku account. I ended up buying 3 more roku devices and having to login to Netflix, Amazon, etc... for each one is a bit annoying. But not a huge deal.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Remote Will Not Turn Off; No Power Button
on August 12, 2024
Posted by: Michael
from Bradenton FL
I absolutely hate that I cannot automatically push the POWER button to turn off my TV. I am not comfortable having my TV on all of the time---particularly when I’m not home. Everything else works fine.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, October 1, 2024
Oh no! We're always here to help. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Love mine!
on August 12, 2024
Posted by: Gary
from Atlanta GA
Bought it because I ditched cable and tv too old to download apps I need. Love the hands-free remote and headphones. Wish it would pair with Airpods but that’s Apple for you. Really like the Roku channel and variety of content. I would probably want an Ultra even on a new tv.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
New device
on August 8, 2024
Posted by: Billyp
from CLE OH
I have to have Roku for my Internet provider. I was told that this was the fastest...not sure if it's better than the previous Roku device I had.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 30, 2024
Hi there, we appreciate you for choosing our product. To learn more about our fastest streaming player, you can check out the following articles: https://support.roku.com/article/360053315174 and https://www.roku.com/products/roku-ultra. If you have more inquiries, you can contact our support team at https://support.roku.com/contactus. We're always happy to help. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
My 4th or 5th Roku device
on August 7, 2024
Posted by: Dan1
from Kokomo, In
This device seems to take longer to change channels and when you leave an app and want to go to another it’s the slowest I’ve ever had. Actually I have a black screen for probably 20 seconds I’ve never had it take that long. I don’t know if I just got a bad one or what. I spent probably an hour and a half on chat with a woman whom tried her best to help me but her English was so bad I had to repeatedly ask her to repeat herself. I never did get the problem solved.
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, October 17, 2024
Hello Dan, help is here! As a quick tip to fix this functionality issue on your device. To begin, ensure that your device is running the latest software version. Updating to the newest version will help you achieve optimal performance with the latest features. To check for updates, press Home > Settings > System > Software Update > Check Now.
It's also important to note that not all Roku devices require a stable internet connection for all functionalities to work properly. For more information, you can refer to our FAQ article at https://support.roku.com/article/213122277#section-0. If the issue continues, please reach out to us directly at Roku. Your feedback is invaluable to us.
Thank you!
Roku Customer Advocate
It's also important to note that not all Roku devices require a stable internet connection for all functionalities to work properly. For more information, you can refer to our FAQ article at https://support.roku.com/article/213122277#section-0. If the issue continues, please reach out to us directly at Roku. Your feedback is invaluable to us.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
on August 4, 2024
Posted by: Beanyboy
from Ft Myers, fl
Original had to be returned & exchanged as headset didn’t work. Replacement not much better as headsets often drop sound. Does not hold charge long. Quality not there for price paid
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com