Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
New to Roku
on October 8, 2024
Posted by: Lou G
Really Appreciate the ease and all the available content it offers.
Written by a customer while visiting roku.com
Customer Rating
5
Awesome!
on October 8, 2024
Posted by: Heather G
We were having issues with our first roku and decided to upgrade to the ultra. We have no issues at all! Set up was easy and all the buffering our first device did is now gone since getting the new one. Our first roku lasted us over 5 years of pretty constant use. Well worth it, they make streaming easy.
Written by a customer while visiting roku.com
Customer Rating
2
Needs improvement
on September 29, 2024
Posted by: Alan
from Virginia
I have had the Roku 4k+ unit for over a year without any problems. I have had this Roku Ultra a short time. It will stop responding and the only way to get I back working is to unplug the power cord and plug it back in.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 21, 2024
Hello Alan, help is here! It seems you're facing a playback issue on your Roku TV brands; we have a troubleshooting step that might help. First, we need to consider updating the software version of your TV. The latest version will help you achieve optimal performance with the latest features. To check, press Home>Setting>System>Software Update>Check Now to check for updates manually. In addition, make sure that you have a stable Wi-Fi connection to avoid this issue; try restarting your Wi-Fi router and consider the distance between your TV and Wi-Fi router. For more tips on improving Wi-Fi connectivity, refer to this link at https://support.roku.com/article/213122277#section-1. If none of these suggestions work, please get in touch with a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Huge Audio Sync Issue
on September 20, 2024
Posted by: Billy
from North Carolina
I like the product, everything seems to work but it's ridiculous that the audio doesn't match the picture. I reboot to no avail. I don't know if it was a software update but nothing I've found online fixes it.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 27, 2024
Hello Billy, thanks for sharing. Does this happen to a specific channel or to all of the channels? If this issue is specific to a particular channel, please try uninstalling and reinstalling the app. If the issue affects all channels, it may be due to internet connectivity issues. Try unplugging your Wi-Fi router for at least 60 seconds. You can find more tips to improve your Wi-Fi connection at https://support.roku.com/article/213122277#section-1. Also, try connecting to a different network, like a Mobile Hotspot, to find out if the issue is with your Wi-Fi router or Roku device. If the issue continues, please contact our support team at https://support.roku.com/contactus for further assistance.
We're looking forward to your better experience.
Happy Streaming! Roku Customer Advocate
We're looking forward to your better experience.
Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
disappointing
on September 15, 2024
Posted by: Mike_M
from Dallas Texas
I bought this because it advertised it would do better than older models with wifi. My older models do much better.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 27, 2024
Hi Mike, we appreciate your time for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more about your concern and help troubleshoot this with you if necessary! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
I love Roku Ultra
on August 30, 2024
Posted by: Carol
from FL
I bought my Roku less than a year ago and I love how easy it was to set up. I also love the voice control feature. I see there is a backlit remote now and that was going to be my strong suggestion. It seems to me that for someone who has recently purchased Roku ultra, you should give me a new backlit remote for free. I am constantly having to strain to see which button to push
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Total Junk - Don't buy it
on August 29, 2024
Posted by: Anonymous
from Pa.
Remotes are junk. No support. They don't even want to help!!
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, August 29, 2024
Hi Joe, we're sorry to hear your feedback. What seems to be the issue with your remote? Feel free to contact our team at support.roku.com/contactus so that we can learn more and assist you directly. We're always here to help! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Happy with it!
on August 26, 2024
Posted by: GaniceB
from GA
Happy with access to local & national TV apps. Great value
I would recommend this to a friend!
Written by a customer while visiting roku.com