Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
I love Roku
on November 19, 2024
Posted by: Linda W
I bought a ROKU 3 in 2013 because I no longer have cable but an outside antenna and I love it. My ROKU 3 lasted for over 10 years and I decided to get the ROKU ULTRA I was so happy when it downloaded all my apps on it's own during installation, I dreaded the thought of having to go through all those apps again but it did it automatically!! The voice command button is very convenient I still haven't gotten used to it but I like it a lot.
My only complaint with this is in the middle of a program or show it shuts down and goes back to home screen. This is VERY annoying!! I did everything on my end to fix it after going online to the ROKU community but nothing worked. It still does it after checking system update and restarting it. This is very frustrating when I am watching something I can't replay. I have a 5G network with Spectrum for my internet so I can't imagine it being because of the internet, nothing else does this.
My only complaint with this is in the middle of a program or show it shuts down and goes back to home screen. This is VERY annoying!! I did everything on my end to fix it after going online to the ROKU community but nothing worked. It still does it after checking system update and restarting it. This is very frustrating when I am watching something I can't replay. I have a 5G network with Spectrum for my internet so I can't imagine it being because of the internet, nothing else does this.
Written by a customer while visiting roku.com
Customer Rating
5
Works great!
on November 18, 2024
Posted by: Brandon M
A lot of streaming options. Very easy to set up and use. Great buy!
Written by a customer while visiting roku.com
Customer Rating
5
The best yet.
on November 18, 2024
Posted by: Bill S
I have streamed through a Roku device for longer than I can remember and have always thought it to be the best system available. I recently replaced an older, simpler model with the Ultra and I am glad I made the choice. It's faster and clearer and I am looking forward to using its features in our media room.
Written by a customer while visiting roku.com
Customer Rating
5
Roku for Christmas 2024
on November 17, 2024
Posted by: Richard G
The old system took a minute or so to boot up to a channel. This takes seconds. The ear phones allow private listening without waking your mate. The audio controls are excellent in search mode. Quite an overall improvement.
Written by a customer while visiting roku.com
Customer Rating
4
Enjoying Roku
on November 16, 2024
Posted by: Paula P
I really enjoy Roku but setting up Roku or new remote is challenging. Signing in all the time is tiresome.
Written by a customer while visiting roku.com
Customer Rating
1
Brand new ultra and the headphone jack dont work
on November 15, 2024
Posted by: Donibee
from N.J.
Bought roku ultra today came home took out the firestick for this..i did not want to disrupt my wife with tv noise so my purchase was for the headphone feature...bought it home set up all my apps which takes forever and the headphones DONT WORK...tried the ones that came and 3 others that i use for my guitars the jack is bad...so now i have to erace all return and start over...no way ill just return ..disappointed..smh
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, December 6, 2024
Hi Don, we’re sorry to hear about your experience, and we’d love to help. It sounds like the headphone jack on your remote may not be working as expected. Our customer support team can assist with troubleshooting and explore replacement options if needed. In the meantime, you can still enjoy the private listening feature by using the Roku Mobile App, which allows you to connect your headphones through your phone. Please reach out to us at support.roku.com/contactus, and we’ll work to resolve this for you. Thank you and we hope to talk soon! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Very powerful and fast
on November 13, 2024
Posted by: Kirk C
This unit is similar to all the others; it just has faster Bluetooth / WIFI, so stations load immediately. The only negative was I thought it stated it had backlighting. It does not.
Written by a customer while visiting roku.com
Customer Rating
4
Roku Ultra
on November 9, 2024
Posted by: Vang C
Works good. There's some things that need to be made better. For example. Playing music. Wish there was an option for sort by album. Right now the default is sorting by file name.
For video and audio. Wish that you can skip a video or audio to the next file. That should have been standard.
Written by a customer while visiting roku.com