Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Well worth buying
on June 28, 2022
Posted by: seamus37
from Redwood City, California
Bought this to improve on WebOS streaming support in an older LG TV. Improvement was dramatic. The circle of delay has practically disappeared. The pictures are crisp and the audio terrific. The shows, though, remain the same :)
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Roku Ultra
on June 23, 2022
Posted by: Jaybea
from California
The device itself is excellent, but the selection of FREE channels sucks. Most of them I don't know or want. The ones I want have a subscription. They should have more free channels and movies.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, June 28, 2022
Hi Jaybea, thanks for taking a moment to share your feedback with us.
If you haven't already, be sure to check out The Roku Channel! It features over 10,000 hit movies, TV, and 24/7 news at no cost to you. You can also visit Featured Free on the home screen of your Roku device to locate more options. Finally, we offer an FAQ article dedicated to helping customers find new ways to locate free content: https://support.roku.com/article/208756428. We hope this helps.
Happy Streaming!
Roku Customer Advocate
If you haven't already, be sure to check out The Roku Channel! It features over 10,000 hit movies, TV, and 24/7 news at no cost to you. You can also visit Featured Free on the home screen of your Roku device to locate more options. Finally, we offer an FAQ article dedicated to helping customers find new ways to locate free content: https://support.roku.com/article/208756428. We hope this helps.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Nice Product
on June 23, 2022
Posted by: John37091
from Lewisburg, TN
Work great. It took a little bit to get it hooked up and working but it is now fine. It does take a minute for it to connect and get ready when you first turn it on.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
GREAT CHOICES
on June 21, 2022
Posted by: Louann Cox
from Washington, New Jersey
MY SON GOT ROKU FOR US AND SET IT ALL UP. WAS ALITTLE CHALLENGING TO FIND OUT SHOWS BUT IS GETTING EASIER
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, June 22, 2022
Hi Louann, welcome to the Roku family! We're happy to hear that you're enjoying the new player.
If you haven't already, be sure to check out The Roku Channel! It features over 10,000 hit movies, TV shows, and news at no cost to you. Our support website features a suite of helpful FAQs and tutorial videos. To learn more about ways to locate more free content visit https://support.roku.com/article/208756428.
Happy Streaming!
Roku Customer Advocate
If you haven't already, be sure to check out The Roku Channel! It features over 10,000 hit movies, TV shows, and news at no cost to you. Our support website features a suite of helpful FAQs and tutorial videos. To learn more about ways to locate more free content visit https://support.roku.com/article/208756428.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Remote has a positive response when buttons presse
on June 20, 2022
Posted by: Anonymous
from Kingston, NH
Ididnot like the remote (operated poorly) of my previous Roku device. The Rpku Ultra remote operates much better.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, June 28, 2022
Hello, thank you for your review. Your feedback is incredibly important to us!
If there is anything that we can assist you with along the way, don't hesitate to connect with a member of our support team at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
If there is anything that we can assist you with along the way, don't hesitate to connect with a member of our support team at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Very helpful features
on June 17, 2022
Posted by: MargeandBob
from Bear Valley Springs, CA
Bought this so as to cancel my expensive TV service and watch only the channels I want.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Yes, it is the ultimate streaming player
on June 15, 2022
Posted by: Rogue
from Houston, TX
I already had 2 older models and was having trouble with one in the living room, so thought I would get an upgrade. I am so glad I did. The Ultra is absolutely the best. Fast, dependable, easy to use, excellent remote, and more. I moved the one in the living room to the bedroom but I'm planning on replacing the 2 older models for 4802s. Cannot go wrong!
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, June 28, 2022
Hello, thanks for taking a moment to share. Our customers' feedback is incredibly important to us. We appreciate the comments and will be sure to pass this along to the product team.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
4802R even better than the 4800X
on June 15, 2022
Posted by: Steve28
from Utah
I thought the 4802 would be nothing more than a 4800 with with an upgraded remote. Not so. The 4800 had some annoying glitches, those are gone in the 4802. The 4802 does seem to be faster, plus some other changes. I'm quite happy with this new model. I only wish I could've bought it for the lower price, oh well can't have it all I guess.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, June 22, 2022
Hello, thank you for your review. Your feedback is incredibly important to us! Our team is always on the lookout for new ways to improve our products and we’ll be sure to pass your comments along to our product team.
If there is anything that we can assist you with along the way, don't hesitate to connect with a member of our support team at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
If there is anything that we can assist you with along the way, don't hesitate to connect with a member of our support team at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com