Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Great Product
on October 2, 2022
Posted by: ChessPotzer
from Columbus, OH
I bought four of these for four out of five tvs in our home. They work great. Actually got one of my soundbars to work where the remote from the actual same brand TV as the speaker. Three of the TVs are Vizios while the fourth is a Magnavox. All four TVs now only need the Roku remote. I ended up ordering a fifth Roku for the Vizio smart TV. The Roku works much better for accessing apps than the smart TV.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Noisy
on September 12, 2022
Posted by: rljasper2011
from New Mexico
I am on the second of these both are noisy to the point that they are not usable. I put my original roku in place and it works fine. I will not try this model again.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, September 26, 2022
Hi Ron, thank you for the feedback. We'd be interested to hear more about your experience regarding the noise you described. What kind of noise was heard? Did this happen while you were streaming or all the time? Please contact us directly at support.roku.com so that we can assist.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Junk
on September 6, 2022
Posted by: Unsatisfied
from USA
Started out well but with new updates it sucks. Loses connection, loses volume, and skips ahead on pre-recording programming. Now just a boat anchor that I’m scrapping. Waste of money.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, September 26, 2022
Hello, this certainly isn’t the kind of experience we’d hope for you to have and we're here to help. Please send us an email so that we can work with you directly at support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Not reliable
on September 5, 2022
Posted by: Charles_Texas
from Friendswood, TX
Purchased model 4802 two weeks ago . Tried to get it to work for 7 hours (including 1 hour on chat with a clueless support person). Returned it and received a replacement unit. Got this one working in 20 minutes but it sometimes freezes such that I have to unplug it from the power receptacle for about a minute then plug it back in and restart at the home menu. Very irritating to say the least. Would not buy again!!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Blocks certain Apps
on August 21, 2022
Posted by: Eliska
from Florida
Roku stream sound bar etc works on all apps except Fox, Where it is super, super glitchy, if it works at all. Happens on multiple TVs 95% of the time.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, August 30, 2022
Hi Eliska, this is unusual and we'd like to learn more so that we can escalate it to a member of our team to investigate. Please send us an email with more details so we can help. Visit support.roku.com/contact where you can send a member of our customer support team an email.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
A Must Have !!
on August 14, 2022
Posted by: TnMtnMn
from Utica, KY USA
The speed alone is worth it. When you click on a channel it’s instantly loading. No more waiting a few secs for the player to the load the channel first.
ONLY DRAWBACK is that there is no MicroSD card slot for added memory, now I’ve got a spare and nowhere to put it.
ONLY DRAWBACK is that there is no MicroSD card slot for added memory, now I’ve got a spare and nowhere to put it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
HDCP errors
on July 8, 2022
Posted by: MechanicalMan
from Springfield, MO
Constant HDCP errors (Google it) and other weird issues with the HDMI connection (using the included HDMI cable). This is an absolute piece of junk and is easily the worst streaming device that I've owned. I will never choose Roku again.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, July 13, 2022
Hi there, we're sorry to hear about your experience and we're here to help! The HDCP error can be caused by a variety of issues. On our Support site, we have a helpful article and video tutorial to help users rule out the possible options here: https://support.roku.com/article/208755468.
If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist you directly. We look forward to getting you up and streaming!
Roku Customer Advocate
If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist you directly. We look forward to getting you up and streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
remote finder
on July 6, 2022
Posted by: nelsoniks
from Suwanee GA
Lost the remote control somewhere in my house. Started shopping for a new one when when I notced my model had a remote finder. Followed the instructions and heard a very faint beeping. Delighted this function really works .
I would recommend this to a friend!
Written by a customer while visiting roku.com