Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
1
Roku ultra
on December 20, 2022
Posted by: Roku ultra
from Nebraska
I have recently received two Roku ultra voice remote they say it's the fastest Roku ever yeah right this thing has more problems than the Roku ultra 2020 model things have given me nothing but problems and power won't even shut off on them on my Smart TV been waiting 3 months for them to fix that update problem One problem after another with these roku's go to fire stick or a fire cube or an Apple device these roku's have gone downhill My Roku 3 works fantastic never had any problems so I got a Roku ultra 4K always contacting Roku for problems they enter the voice remote world that thing doesn't even work right Tell it to turn off my TV it just says pulling off TV does nothing Tell him to turn on my TV just sit there does nothing Tell him to turn up my volume and it says increasing volume does nothing decreasing volume does nothing
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
unfixed bugs persist
on December 8, 2022
Posted by: bobus
from vegas
bought this and within a day i hit the unresolved hevc / mkv red tone on plex. Why has this not been fixed? - https://www.reddit.com/r/Roku/comments/pkhook/fix_for_roku_4800r_plex_hevc_color_issue/
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
I bought this Roku Ultra 6 years ago I love it
on November 26, 2022
Posted by: Larry
from Indiana
I have a peace of mind no cable bill just great so menu movie’s Chanel to watch
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Perfect!
on November 19, 2022
Posted by: cindytoo2
from SC
I bought this when I decided to cut the cable cord. The remote is awesome. It controls the tv so no more extra remotes required. The only thing they could do to improve it is if I it was lighted. It has two buttons dedicated to my favorite apps. No more searching and much quicker than accessing home to find the app. It's very quick and response is great. I was hesitant to go from cable to streaming only but there really isn't much difference with the Roku Ultra. I love it and highly recommend
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Best Ever
on November 13, 2022
Posted by: Lauren360
from Lake Havasu City, AZ
Picture is fantastic. I especially love that the Home Screen is not bloated with ads. Very quick in response time changing apps. Best player on the market.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Disappointed
on November 12, 2022
Posted by: Bob Crachet
from NY ny
Changed from fire Stick. So far fairly disappointed. Picture quality is better but Operation is very clunky. No browser for internet streaming. Some 'channels' just won't stream /stop working randomly with no explanation as to why. Unable to manage casting at all which was very easy on other devices.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Expect frequent restarts
on November 11, 2022
Posted by: Frustrated Oldy
from Newcastle, WA
I replaced two old Roku 3 units with Ultra's this year. (May 21, 2022) They are now over 5 months old. The picture is much better than the old Roku 3's, and the remotes are way better. However, I have had frequent frozen pictures and HDCP errors. These happen after being on from 1 to a few days. I watch Acorn TV and PBS. First Acorn would get HDCP errors and PBS would get frozen pictures while the sound and closed captioning would continue. Now they both get frozen pictures and I find myself rebooting one device or the other about every day. Rebooting fixes thing for awhile, usually for at least a day, but not always. The system has moved from 11.0 to 11.5, and the problems persist. My two TVs are old and still work well, so I can't talk about the 4K feature. I have tried several HDMI cables to fix the problems, including Ultra speed cables, but the problems persist.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, November 14, 2022
Hi Layton, thanks for sharing your experience with us—we'd like to help! The 11.5 OS update should have resolved many of the HDCP errors you're describing. However, it sounds like you've tried multiple troubleshooting techniques and our team would be interested in connecting with you directly. Could you please reach out to us at customer.advocate@roku.com so that we may assist? Be sure to mention this review. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Mute button
on October 25, 2022
Posted by: Don jr
from Ct.
I bought 2 roku ultras and they are great and now saving money BUT the only complaint that I have is the MUTE BUTTON is on the side to close to the volume control, it should have been put on the top by the power button.
I would recommend this to a friend!
Written by a customer while visiting roku.com