Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
2
Made to break. Plugging in HDMI cable easily break
on April 16, 2023
Posted by: Baba
from Fort Lauderdale Florida
they do not care about quality plan on buying more than one after you break it
Response from roku.comBy Rebecca, Roku Customer Advocate, April 17, 2023
Oh no! This certainly isn’t the kind of experience we’d hope for you to have and we're here to help. Please send us an email so that we can work with you directly at support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
3 annoying issues
on March 24, 2023
Posted by: BillB
from Warrenton, VA
I have a Roku Ultra 2022 and there are 3 annoying issues with it:
1. You can't stream Bluetooth audio and TV audio at the same time. It's either one or the other. Same behavior using headphones in the remote. This is really bad for those with a hearing impairment that might want to listen at a separate volume via headphones or hearing aids.
2. The white status LED is always on. There is no way to dim it or just turn it off. It's very bright and annoying especially in a bedroom at night.
3. No backlight on the remote keys. This makes using the remote difficult when there is very little ambient light in the room.
1. You can't stream Bluetooth audio and TV audio at the same time. It's either one or the other. Same behavior using headphones in the remote. This is really bad for those with a hearing impairment that might want to listen at a separate volume via headphones or hearing aids.
2. The white status LED is always on. There is no way to dim it or just turn it off. It's very bright and annoying especially in a bedroom at night.
3. No backlight on the remote keys. This makes using the remote difficult when there is very little ambient light in the room.
These seem like no-brainer features that should have been included. I'll probably return it and try to find something else.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Disappointing
on March 11, 2023
Posted by: tmorgan
from boise, idaho
I replaced my older roku with this a little over a year ago for the hdr support and within the last few months have been having several issues. The stereo frequently won't turn on when I power up. The sound will just go out after watching for a while. I have to reboot to recover. Occasionally, I'll get a loud buzzing and no sound. Again, I have to reboot to recover. Frequently the volume control will work for about 4 clicks and then stop. I have to let the remote rest before it starts working again. Got fed up and reconnected my old Roku.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
Roku Ultra LT
on February 18, 2023
Posted by: YooperJim
from Michigan U.P. & Texas
The major difference between the Ultra & Ultra LT is the LT remote still uses replaceable batteries and does not have user programmable channel buttons. It does have the headphone jack.
We ditched our cable provider's bundle and went with another internet provider and live TV streaming service. We moved our land line number to a budget cellular provider - and saved $100/month. While I have a couple older simpler Roku devices, I replaced all but one with the Roku Ultra LT. I'll recover all my expense within six months.
The two additions I could wish for is the ability to control a separate sound device that cannot be controlled by the TV's volume control. AND a button to control TV input selection. I was able to find a device (SideClick) that attaches to a Roku remote and provides these features, plus up/down OTA channel selection. But built-in would be better.
We ditched our cable provider's bundle and went with another internet provider and live TV streaming service. We moved our land line number to a budget cellular provider - and saved $100/month. While I have a couple older simpler Roku devices, I replaced all but one with the Roku Ultra LT. I'll recover all my expense within six months.
The two additions I could wish for is the ability to control a separate sound device that cannot be controlled by the TV's volume control. AND a button to control TV input selection. I was able to find a device (SideClick) that attaches to a Roku remote and provides these features, plus up/down OTA channel selection. But built-in would be better.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Never again
on January 29, 2023
Posted by: Brim
from Evanston, WY
It worked for a while. Now it freezes up and crashes regularly.
Response from roku.comBy Rebecca, Roku Customer Advocate, February 1, 2023
Oh no! We're always here to help get you up and streaming, Brian. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist.
If you haven't already, be sure to check your Roku's Settings for a system update as we've very recently been putting out updates to address user issues and improve system stability.
We hope to hear from you soon!
Roku Customer Advocate
If you haven't already, be sure to check your Roku's Settings for a system update as we've very recently been putting out updates to address user issues and improve system stability.
We hope to hear from you soon!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Horrible
on January 28, 2023
Posted by: Pat Oden
from Gulf Shores, AL
I haven’t had this device for a year yet it keeps losing a connection and shuts off. I have tried all the steps to reset, etc. I have had it with the aggravation.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, February 1, 2023
Hi Pat, your device may still be under warranty and we're here to help! Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Roku Ultra easier to use than TV apps
on January 26, 2023
Posted by: FreckleFamily
from Hanover, PA
Large Apps
Sort Apps by preference & frequent use
Transportable to other places like vacation, RV, college dorm, etc
Teenagers can use earpods to listen to TV or music
Muliple Local TV apps options to watch or subscribe
Sort Apps by preference & frequent use
Transportable to other places like vacation, RV, college dorm, etc
Teenagers can use earpods to listen to TV or music
Muliple Local TV apps options to watch or subscribe
Cons -
PROBLEM - ethernet cords -don't snap into the back of the Roku Ultra - Please Fix
Cord Falls out - cord suggestion or sell a Roku Ethernet cord
PROBLEM - ethernet cords -don't snap into the back of the Roku Ultra - Please Fix
Cord Falls out - cord suggestion or sell a Roku Ethernet cord
Sounds like the newer Rokus have problems - I just hope the NEW charged battery remote lasts vs the remotes which take physical batteries - I do like the new idea of charging the remote with a USB cord -
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Very nice features but audio & video issues.
on December 29, 2022
Posted by: Diren
from Sunnyvale, CA
Very nice features however, this model often loses audio for a couple of seconds. Also during any program recording video freezes, audio can be heard but the video stays still, the only way to solve this to to reboot the device!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com