Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Average customer rating
4.4
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
682
4 Stars
143
3 Stars
62
2 Stars
39
1 Star
64
83%of customers recommend this product.
(
655 out of
792)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR/Dolby Vision Streaming Device and Voice Remote Pro with Rechargeable Battery - Black
Customer Rating
5
Great to use
on May 8, 2023
Posted by: DeanP
from Salem, OR
It was simple to install and works the way I'd expected
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Excelent upgrade to older Roku models
on May 8, 2023
Posted by: Jeff B
from Montgomery, Tx
Purchased the Roku Ultra to replace a 7 year old Roku 3. The Ultra's performance is an order of magnitude better, Probably due to the improved WiFi hardware in the Ultra.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku why to go
on May 8, 2023
Posted by: Daver68
from Wi
I ordered my ultra from Roku, Ordered shipped the same day and got it a day early. That is how a business should work. Way to go.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
The Best of the Best: Roku Ultra!
on May 4, 2023
Posted by: Tom Lewandowski
from Oconto, WI USA
I've used Roku players since they were invented...well almost. I actually started with a Roku 2, then a 3, 4, a few Express and Express +, and just purchased my third ULTRA. The Ultra is as advertised, the Ultimate Streaming Machine!
My experience with Roku has been very good for all models, though the first 'Roku Express' was a bit sluggish for me. But I digress, the Ultra is super fast, has great wifi stability and coverage, comes with a great remote, and couldn't be any easier to setup and use.
And Roku has always provided a clean, efficient and fast interface for navigation. I've recommended Roku's to so many people and all have been very pleased with them!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Support not able to resolve ANY issues
on May 4, 2023
Posted by: Drew in North Carolina
from Greensboro, NC
I have had my ULTRA for several years. It has NEVER worked correctly. WiFi will not stay connected, forcing resets / reboot. Some applications don't work. My Paramount+ subscription will not function through Roku Ultra. TUBI app is very unstable, not able to complete a single movie, EVER! I have been working with support for YEARS. Roku CS has been ineffective in resolving A SINGLE issue. A POX on their house.
Roku Ultra = Great idea, poorly executed.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Absolutely love my ULTRA
on May 1, 2023
Posted by: ladybug35
from Arkansas
I got this ULTRA as a gift last Christmas, and was I surprised on how fast it was compared to my old basic ROKU. I had always thought that my internet was just slow lol. And the smart remote is awesome also. No more pecking around searching for something or looking for a lost remote. Just say "Hey, ROKU" and say a command and poof! Love it! Highly recommend.
Written by a customer while visiting roku.com
Customer Rating
5
on April 29, 2023
Posted by: Samantha
from Cullowhee, NC
Have had it for a few years. Big plus! It helped our streaming with our crappy internet. Flat, so it fit right under the tv, out of the way unlike most devices. Even better that it can be connected straight to the router, making it faster! The only problem that we have had with this one is that one remote has gone bad.
Written by a customer while visiting roku.com
Customer Rating
3
Remote is not very friendly
on April 16, 2023
Posted by: G Laur
from Albany NY
Remote buttons for the navigation with the OK button on the middle is not friendly. Many times press the up/down arrows or left/right arrows instead of OK button making the wrong selection on TV. Lack of sufficient level of the OK button to distinguish it from the arrows.
Poor human engineering.
Poor human engineering.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, April 17, 2023
Hi there, thanks for taking a moment to share as our customers' feedback is incredibly important to us. We appreciate the comments about the remote control buttons and will be sure to pass this along to the product team.
If there is anything we can assist you with along the way, please don't hesitate to reach out at support.roku.com.
Happy Streaming!
Roku Customer Advocate
If there is anything we can assist you with along the way, please don't hesitate to reach out at support.roku.com.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com