Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,078 Reviews)
Rating breakdown 1,078 reviews
5 Stars
931
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
3
Partial results review
on June 1, 2025
Posted by: Leroy L
I’m having problems with the volume not able to increase or reduce, picture size on screen too large ( column on left partially out of screen on left edge ( cannot read the words).
Response from roku.comBy Jessica, Roku Customer Advocate, June 26, 2025
Hi Leroy, help has arrived! Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Best product
on May 31, 2025
Posted by: Marla C
I started with Chromecast which quit updating. Changed to Firesticks which always broke. This is by far the superior streaming device. I now have 3 of them and will never purchase any other.
Written by a customer while visiting roku.com
Customer Rating
5
Roku Ultra
on May 30, 2025
Posted by: Thomas K
The Roku Ultra is an excellent platform for 4k usage. Allows direct external connection for max reliability and the ecosystem has access to a lot of content.
Controls are very very responsive compared to my aging 1st generation Roku.
I haven't compared it to my Apple4k yet, but that was bought for a different reason, didn't want Apple ecosystem where this one is.
Written by a customer while visiting roku.com
Customer Rating
5
Roku Ultra
on May 30, 2025
Posted by: Mark H
Great unit! Easy to install to get going. Love the new features!
Written by a customer while visiting roku.com
Customer Rating
5
New Roku Ultra
on May 30, 2025
Posted by: Thomas S
Works great, easy to set up and the backlit controls are awesome!
Written by a customer while visiting roku.com
Customer Rating
5
Much Improved
on May 29, 2025
Posted by: Robert C
I have owned many Roku units and this is so good that I replaced another, older Ultra unit with it.
Highly recommend the latest Ultra!
Highly recommend the latest Ultra!
Written by a customer while visiting roku.com
Customer Rating
5
on May 28, 2025
Posted by: Ronald B
My ROKU would stop working every time you changed the channel. I switched out the HDMI cable (because that was the context of the error message). Same thing. Power cycled the fiber modem and router. Same thing. Checked to make sure the computer worked in the TV HDMI port and it worked as normal. Power cycled the ROKU device. Same thing. Called tech support and let the tech know what I had already done. He had me repeat a couple of the things I had already done. He sent me a new one and I received it promptly. Very satisfied. Great tech support.
Written by a customer while visiting roku.com
Customer Rating
5
Roku Ultra 4850R
on May 27, 2025
Posted by: Eric B
Works great and better than expected. Only thing I would upgrade is the ability to remove programs from the "Continue Watching" lists for every app.
Written by a customer while visiting roku.com