Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8 out of 5
4.8
(1,078 Reviews)
Open Ratings Snapshot
Rating breakdown 1,078 reviews
5 Stars
931
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product. 
(
203 out of 240
)
Best Buy Privacy Policy
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
4 out of 5
4
Good but not great
on June 12, 2025
Posted by: Frederick R
The device itself is good but the Roku remote control is just terrible it never works properly.
Written by a customer while visiting roku.com
Customer Rating
5 out of 5
5
Roku Ultra
on June 12, 2025
Posted by: Lisa C
We have 3 Roku devices in our home and I replaced the one in my bedroom with the Roku Ultra 2-3 months ago. I love it. It streams faster than the other Roku 4K devices I have and I will work on updating the other 2 devices.
Written by a customer while visiting roku.com
Customer Rating
5 out of 5
5
Fantastic Upgrade
on June 11, 2025
Posted by: Ernest H
The Roku Ultra is ultra fast, clean 4k....many features....and a great handy remote finder. Get one,,,,worth the price
Written by a customer while visiting roku.com
Customer Rating
4 out of 5
4
New Roku
on June 10, 2025
Posted by: Mike H
Works very well. Enjoying it! We use it in another room away from cable. Easy to use and seems reliable!
Written by a customer while visiting roku.com
Customer Rating
5 out of 5
5
New Roku
on June 10, 2025
Posted by: Douglas P
Several new features. A lot better than the old one.
Written by a customer while visiting roku.com
Customer Rating
5 out of 5
5
on June 9, 2025
Posted by: Ken C
The absolute best product since HD TV. I have 14 Rokus between two houses. i tell all my friends to get a Roku. i got rid of all of my expenses remotes . the Roku remote works better.
Ken from CT and FL
Written by a customer while visiting roku.com
Customer Rating
5 out of 5
5
Roku Is Wonderful
on June 9, 2025
Posted by: Andrew S
Roku Ultra is reliable and provides for consistently delivers quality videp and sound.
Written by a customer while visiting roku.com
Customer Rating
5 out of 5
5
Didn’t need but bought it anyway
on June 8, 2025
Posted by: Julius R
I was having trouble with my old Roku staying connected to the Internet. In fact, it wouldn’t even connect to the Internet. It would only connect via my iPhone. I thought the problem was my Roku when in fact it was my ISP. Long story short I bought the New Roku hooked it up and it wouldn’t connect either. come to find out it was my gateway. I had an extra TV that didn’t have a Roku and was not a smart TV so I hooked my old Roku up to it and now every TV in the house is either a smart TV or a TV with a Roku unit. Now I can watch all of my streaming subscriptions from any room in the house.
Written by a customer while visiting roku.com
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