Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,078 Reviews)
Rating breakdown 1,078 reviews
5 Stars
931
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
5
Roku Ultra
on June 21, 2025
Posted by: Anthony D
Fast performance. Just went internet only, and needed something in another where the t.v. was a little older. All I can say...impressive.
Written by a customer while visiting roku.com
Customer Rating
5
Roku Fan
on June 21, 2025
Posted by: Robert L
I have owned several smart TVs that had Roku built in as the operating system and became a big fan of its clear, simple and intuitive features compared to the typically cluttered, unintuitive systems that come with most TVs. I wanted to purchase an OLED TV and was unable to find one with Roku built in. After some research, I discovered that I could buy either a Roku stick or a Roku Ultra and use it in place of the TV operating system. After further research, I learned that the Ultra device is very competitive with the best add on systems in the market (like Apple TV and Firestick, etc.) and at a decent price for what you get. I particularly like the rechargeable and backlit remote. I also was careful to make sure the Ultra would work with all of top video systems like Dolby Vision since my new OLED TV is designed to provide a stunning picture. Bottom line, this device works just like the Roku operating systems native to my prior TVs and is working perfectly as a replacement operating system for my LG C4 OLED TV. The TV has a setting that enables the Roku to come on automatically when it is powered on. I recommend the Ultra for both Roku veterans who are looking to replace an operating system and newbies who are ready to try the best operating system on the market.
Written by a customer while visiting roku.com
Customer Rating
4
Very fast
on June 21, 2025
Posted by: Cynthia K
I upgrade my Roku after dropping cable and getting faster internet and faster modem.
Pleased with device. Added feature is lighted remote. However, preferred the 1 and 2 buttons rather than the launch and guide.
Written by a customer while visiting roku.com
Customer Rating
5
Very Satisfied with Roku. Great product!
on June 20, 2025
Posted by: William C
Roku provides our family with outstanding service and easy to access many subscribers.
Written by a customer while visiting roku.com
Customer Rating
3
use caution
on June 20, 2025
Posted by: Amy T
The channel selection is much better than expected but suddenly I'm getting hit with fees I didn't expect, with no explanation. I'm not happy.
Response from roku.comBy Elmer, Roku Customer Advocate, June 27, 2025
Hi Amy, thanks for sharing with us. This doesn't sound quite right, and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist with troubleshooting. Your feedback is very important to us, and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Still learning how things work!
on June 17, 2025
Posted by: Oscar D
At 83 years old am still learning how the remote talks to the ROKU and what all the button functions do, but it is coming around slowly.
Oscar/NC
Written by a customer while visiting roku.com
Customer Rating
5
I love it!
on June 15, 2025
Posted by: Carrie J
I have a smart TV with Roku built in and it was getting so slow (it's 9 years old). So I bought this Roku ultra, plugged it into the HDMI Slot and it works great! It's so fast and I love that I can speak into the remote! It makes searching and entering passwords so much easier! Just replacing the Roku part was so much cheaper than buying a whole new TV since there's nothing wrong with the TV itself.
Written by a customer while visiting roku.com
Customer Rating
5
on June 15, 2025
Posted by: Bridgette L
This Roku is much better than the other one I'm loving it
Written by a customer while visiting roku.com