Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,075 Reviews)
Rating breakdown 1,075 reviews
5 Stars
928
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
5
on April 25, 2026
Posted by: Dennis F
Its definitely better than the stick sound is far superior very happy with the purchase
Written by a customer while visiting roku.com
Customer Rating
5
Love it
on April 24, 2026
Posted by: Susan S
I love the Roku it modified the tv as if it’s a new tv. The remote is a rechargeable and back lit. Excellent setup!!
Written by a customer while visiting roku.com
Customer Rating
5
Must Have
on April 24, 2026
Posted by: Valerie P
I now see that, Roku was needed in my life. I rarely watch cable, so streaming is my go to, and I never have any problems with Roku!
Written by a customer while visiting roku.com
Customer Rating
1
The newest update ruined everything.
on April 20, 2026
Posted by: Anonymous
from Virginia
Nothing works, and it is full of ads that cannot be removed. I have owned a Roku since the Roku 3. This new menu system is the worst yet. Everything is an ad, and nothing can be customized anymore. I might switch systems because this new menu system is so worthless. I no longer recommend Roku. Go back to the simple, easy-to-use menu system.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, April 21, 2026
Hello, John. Thank you for sharing your experience with us on your Roku device. What specific issues are you experiencing? We want to learn more to help you troubleshoot the problem. Please contact us at support.roku.com/contactus. In the meantime, you can check this article on how to manage ads on your Roku device: https://support.roku.com/article/16255268195607. We appreciate your feedback, and we're always here to help.
Happy Streaming
Roku Customer Advocate
Happy Streaming
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Love my Roku but the remote is slow on this one
on April 19, 2026
Posted by: Mike C
from SE Connecticut
Roku is my go-to on all my TVs. I bought the Ultra because I wanted the best features. All works as expected except for the remote. The buttons do not respond like my other Rokus. Very slow and often does not register the button press. Kinda difficult for someone like me who is constantly click thru videos. I like the rechargeable feature do I don’t have to replace batteries
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, April 21, 2026
Hi Mike, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we'll share this along with our product team. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Game-Changer So Happy
on April 9, 2026
Posted by: Rose
from NYC
I bought the ultra a few weeks ago.LG TV was having horrible delays both loading shows and from the remote. Several times throughout each day I will get kicked off because when it tried to switch from a show to a commercial it just crashed. I used artificial intelligence to research and learned that the Roku ultra has a much more powerful whatever and that when I hooked it up to my TV, it would be my source and my tv just became a dumb monitor. Almost all the delays are gone. The only one that is still there is when I first turn the tv on…but loading shows is fast-almost instant. Commercials load seamlessly. It only crashed twice and I’ve had it whereas before I was having crashes multiple times a day. Set up was a breeze, one HDMI cord and a plug. And to boot, I now have the best remote I’ve ever had. It’s back lit and I don’t have to use the LG remote for anything. And I can’t prove it but the reception seems better. I am an official Roku fan girl.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
would buy another one
on April 1, 2026
Posted by: william r
easy to set up no trouble doing yf still learning how to use
Written by a customer while visiting roku.com
Customer Rating
5
Best streaming device ever
on March 31, 2026
Posted by: Matt B
I have had Google Chromecast tvs, fire sticks, Nvidia shields l. Roku ultra is the another streaming device I have ever had with a smooth, clean UI (without all the content pushing)
Written by a customer while visiting roku.com