Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,078 Reviews)
Rating breakdown 1,078 reviews
5 Stars
931
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
2
Not what it used to be
on August 5, 2025
Posted by: robdeep
from Naperville IL
These were good OTT devices in the past. But it’s clear now they are going to ruin it with ads and a poor quality experience overall. I’ve owned many of the Rokus and my most recent one, the ultra, is the most problematic. Regular “loss of signal” crashes. Tried a new HDMI cable and other HDMI ports. I was going to mention something about contacting support, but the review guidelines suggest I should not do so... also quite telling!
Do yourself a favor and buy a competing product. There are more reliable options.
Lastly the Roku website denied this review submission because I had an AD blocker. Kind of ironic? They know who their pay masters are and it's not their customers. I would short this stock and if I worked for this company I would quit without notice.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Improved
on August 5, 2025
Posted by: Sherlyn P
The back lighting in our new Roku remote is very helpful. Love it.
Written by a customer while visiting roku.com
Customer Rating
5
Roku Ultra
on August 4, 2025
Posted by: Ryan C
I've been a fan of the streaming players since day 1. Now with the most recent model, it's claim that it's 30% faster has proven to be true. Audio is awesome. The backlit remote is unique. Not much else to say.
Written by a customer while visiting roku.com
Customer Rating
5
Great Functionality
on August 4, 2025
Posted by: PHILIP S
I’ve had a Roku Ultra for two years and love it. Unfortunately, because of a lightening strike it got fried along with my router. I replaced it with a new unit that recognized my Roku account and installed seamlessly. I don’t have cable but have found that Roku allows me to access the most apps and streaming platforms effortlessly. Also, it might be my imagination but this new unit seems faster than the one it replaced (and that one was fast). I use it on a five-year old Samsung smart tv that has a clunky, slow interface that is not compatible with many apps. The Roku has added new life to this tv.
Written by a customer while visiting roku.com
Customer Rating
5
Faster Processor
on August 3, 2025
Posted by: Thomas Z
I own a TV i purchased in 2015 with had Roku built in but wow! what a considerable difference in response when navigating and so fast in launching apps!
Written by a customer while visiting roku.com
Customer Rating
5
on August 3, 2025
Posted by: Robert B
It works, as it should simple to understand. And has plenty of options.
Written by a customer while visiting roku.com
Customer Rating
4
I waited too long!
on August 2, 2025
Posted by: Alberto M
I should have ditched cable way before now. So easy to get up and running. I'm really enjoying Roku and I'm saving money. The interface works great. I have had YouTube jam up on me but it was easy to reset once I figured it out. A few quirks with the user interface but I'm happy.
Written by a customer while visiting roku.com
Customer Rating
3
on August 2, 2025
Posted by: charlene Randone
The one thing I dislike, it doesn't have the ear phones like the other one that I had did. I liked that feature.
Response from roku.comBy Elmer, Roku Customer Advocate, August 7, 2025
Hi Charlene, We truly appreciate you taking the time to share your thoughts. We understand how important the headphone jack feature is for your setup. While this newer remote no longer has a headphone jack, you can always enjoy private listening through the Roku Mobile App with your favorite headphones, helping to reduce the remote's battery drain while modernizing the experience.
We truly appreciate your loyalty and hope you continue enjoying your Roku experience. Please let us know if we can help in any way!
As a tip, here’s a guide to private listening through the Roku app: https://support.roku.com/article/217478308.
Happy Streaming!
Roku Customer Advocate
We truly appreciate your loyalty and hope you continue enjoying your Roku experience. Please let us know if we can help in any way!
As a tip, here’s a guide to private listening through the Roku app: https://support.roku.com/article/217478308.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com