Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,075 Reviews)
Rating breakdown 1,075 reviews
5 Stars
928
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
4
on September 16, 2026
Posted by: William D
Like the lay out how works what it offers sometimes goes out goes black then comes right back just started
Written by a customer while visiting roku.com
Customer Rating
5
Replacement after 12 years
on September 16, 2026
Posted by: Carol B
I decided that after 12 years I should replace my old Roku -- it still worked, but it is an entertainment feature I didn't want to risk losing! My Roku is a dependable part of my TV experience, and I am truly grateful for it. A go-to device for my husband while he was battling COPD & cancer as he could watch old favorites and catch up when he fell asleep too soon. I highly recommend Roku to all my friends because of the many options Roku provides, and the ease in navigating the system. Thank you for a great product!
Written by a customer while visiting roku.com
Customer Rating
5
Great Product
on September 14, 2026
Posted by: Jeremy B
Had to update due to YouTube TV update that affected older models.
It was still working with other applications after 9 years.
Written by a customer while visiting roku.com
Customer Rating
1
Don't buy if you want Netflix in 4K
on August 8, 2026
Posted by: Craig
from Near Boston
I had read that this product supports Netflix in 4K. It does not.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, August 9, 2026
Hello Craig, thank you for sharing! The Roku Ultra (model 4850) does support Netflix in 4K, but playback depends on having a compatible TV, a strong internet connection, and a Netflix plan that includes Ultra HD. If any of those are missing, Netflix will default to a lower resolution. If you have other concerns about your Roku, you can contact us at support.roku.com/contactus. Happy Streaming! Bernie, Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
buttons
on July 15, 2026
Posted by: James H
haft to press on buttons very hard for them to work correctly
Response from roku.comBy Bernie, Roku Customer Advocate, July 15, 2026
Hi James, this doesn't sound quite right, and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist in troubleshooting this with you. Your feedback is very important to us, and we’re eager to assist. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Nice but it could be great if...
on June 21, 2026
Posted by: coastaldog
from Florida
I love my basic Roku on my other TV. I bought the Ultra for this TV because it is supposed to have wifi6. Wifi 6 has only worked once for a few minutes. My PC always works on wifi6.
Also, the other Roku shows frames when going fast forward or backwards so you know when to stop (more or less). The Ultra only shows time, so when you are trying to FF through commercials it is a PIA.
Add the frames like the other Roku units and improve wifi6 reception then it will be great.
Until then it is a waste of money!
Also, the other Roku shows frames when going fast forward or backwards so you know when to stop (more or less). The Ultra only shows time, so when you are trying to FF through commercials it is a PIA.
Add the frames like the other Roku units and improve wifi6 reception then it will be great.
Until then it is a waste of money!
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, June 22, 2026
Hello! We appreciate your feedback. We value customers who provide their feedback. We assure you that we will share it with the respective team. Always remember that you can restart the Roku device by going to Settings > System > System restart. Also, you can reset the connection, go to Settings > System > Advanced system settings > Network connection reset > Reset connection. If the issue persists, you can contact our support team at support.roku.com/contactus. Happy Streaming!
Written by a customer while visiting roku.com
Customer Rating
5
Great!
on June 12, 2026
Posted by: Andrew J
Streaming is smooth, the apps run great. Sport shows run at 60 fps, which is what I like too.
Written by a customer while visiting roku.com
Customer Rating
1
Sad Product and Terrible Service
on May 14, 2026
Posted by: jascoulter
from Ohio
12 hours of troubleshooting and Roku wants to do another 6 instead of standing behind their product. Customer service is the worst that I’ve ever encountered.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, May 15, 2026
Hello Jason! We're sorry to hear about your experience—this isn’t the level of service we aim to provide. We see that you’ve already reached out, and your case has been forwarded to the appropriate team for further investigation. In the meantime, we appreciate your patience and understanding. For updates, please stay in touch with our customer service team at http://support.roku.com/contactus. Thanks for sharing! Roku Customer Advocate
Written by a customer while visiting roku.com