Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,078 Reviews)
Rating breakdown 1,078 reviews
5 Stars
931
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
4
Great upgrade
on November 2, 2025
Posted by: frank C
Had a 10year old Roku that just gave out
New one is much quicker and i have a better picture
New one is much quicker and i have a better picture
Written by a customer while visiting roku.com
Customer Rating
5
on October 31, 2025
Posted by: Rick c
Enjoying the programing and easy access in setting up system Would give it 5 stars for me
Written by a customer while visiting roku.com
Customer Rating
5
Works great
on October 30, 2025
Posted by: Leonard F
I already have a Roku but it was a minor inconvenience to have to reenter my passwords for the streamers I already use, but no big deal.
Written by a customer while visiting roku.com
Customer Rating
5
on October 29, 2025
Posted by: MIKE R
The best streaming device. We love it. And have a couple of them already. Thank you
Written by a customer while visiting roku.com
Customer Rating
3
Ultras stopped working
on October 27, 2025
Posted by: Palak
from Nashville, TN
I have two role ultra devices and they have stopped working. They won’t go past “Roku” screen after starting up. I have reset the devices, unplugged them for 30 seconds, restarted my TVs and devices, but no difference
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, October 28, 2025
Hello Palak. Thank you for contacting us for support. We understand that you have issues with your Roku Ultra. No worries! We are here to help.
Please try to plug the TV into a different outlet. Most importantly, please plug the device into a different HDMI port. If the issue persists, you can contact our support team at support.roku.com/contactus. Happy streaming! Roku Customer Advocate
Please try to plug the TV into a different outlet. Most importantly, please plug the device into a different HDMI port. If the issue persists, you can contact our support team at support.roku.com/contactus. Happy streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on October 27, 2025
Posted by: Steve T
Unit has worked extremely well. I have used various Roku units in the past but this is the best.
Written by a customer while visiting roku.com
Customer Rating
4
Great streaming with an awesome remote
on October 26, 2025
Posted by: Haig J
I love the remote. It lights up when you move it so the buttons are easy to see. There's a button on the receiver to find the remote if you've misplaced it.
I don't like the four company buttons at the bottom, it's too easy to accidentally hit one and have your program changed. Also, the microphone button is too close to the pause and I frequently hit it instead of the pause and the screen goes silent -- very annoying.
I don't like the four company buttons at the bottom, it's too easy to accidentally hit one and have your program changed. Also, the microphone button is too close to the pause and I frequently hit it instead of the pause and the screen goes silent -- very annoying.
Written by a customer while visiting roku.com
Customer Rating
5
on October 26, 2025
Posted by: Vickie M
We were having trouble with our TV kicking out all the time. We did some research and was told we needed a new streaming device. We liked our roku stick but it seems that was the problem because since we replaced it with roku ultra it runs faster and smoother and we don't have the problem of being kicked out the system.
Written by a customer while visiting roku.com