Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,078 Reviews)
Rating breakdown 1,078 reviews
5 Stars
931
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
5
The Best Just Keeep Getting Better
on November 15, 2025
Posted by: Mark Streeter
This Ultra is the sixth Roku device I've owned--I have recommended and installed at least two dozen more for hesitant friends. Each successive model just offers features and improvements that "wow" me. I recently replaced an older TV with a QLED 4K model and I wanted the best resolution possible so I traded my 2022 Ultra for the 2024 and couldn't be more pleased. It loads faster, handles, defintion and motion better than anything I have seen.
Written by a customer while visiting roku.com
Customer Rating
5
Love my Roku
on November 14, 2025
Posted by: joey v
Makes navigating the endless possibilities seamless and fast. Love it
Written by a customer while visiting roku.com
Customer Rating
5
Can't Use the Stick
on November 14, 2025
Posted by: Tim T
I bought one of the new Roku‘s that were sticks like the fire stick.
Then I found out that a wall mounted TV. Can’t see the stick without an extender. The only other kind of device Roku is now offering is the ultra. I received the stick in the mail and it still would not have reached out for my TV that is wall mounted. It seems the remotes can’t see around the corners.. I don’t know why Roku didn’t know this, and I don’t understand why they got rid of all their other lower priced, front of the TV devices. I love the ultra five stars! I hate the fact that you can’t get a lower price Roku device that will fit in front of a TV one star!
Then I found out that a wall mounted TV. Can’t see the stick without an extender. The only other kind of device Roku is now offering is the ultra. I received the stick in the mail and it still would not have reached out for my TV that is wall mounted. It seems the remotes can’t see around the corners.. I don’t know why Roku didn’t know this, and I don’t understand why they got rid of all their other lower priced, front of the TV devices. I love the ultra five stars! I hate the fact that you can’t get a lower price Roku device that will fit in front of a TV one star!
Written by a customer while visiting roku.com
Customer Rating
5
Great product
on November 14, 2025
Posted by: Thessalanica M
Love Roku! They provide great service and quality of services. We have their cameras and love the features on their devices. We have several different products from them and would recommend to anyone who asks about their features.
Written by a customer while visiting roku.com
Customer Rating
5
Best One Yet
on November 14, 2025
Posted by: Jason C
Loves these, they are so much faster than my brand new smart TV and the new remote that lights up is amazing. And got to love the rechargeable remote as well.
Written by a customer while visiting roku.com
Customer Rating
4
Ultra Roku 4k
on November 13, 2025
Posted by: Lionel S
I love my ultra Roku 4k, that I purchased *******************************************************
Written by a customer while visiting roku.com
Customer Rating
5
ROKU
on November 12, 2025
Posted by: Christina T
Very easy to use. Reasonably priced. It makes being off cable easy to find many channels and streaming channels.
Written by a customer while visiting roku.com
Customer Rating
2
Remote doesn’t last
on November 11, 2025
Posted by: L2255
from New York, NY
We have the Roku ultra for about a year. Was working fine but now the usb remote doesn’t work unless it’s plugged in. The new updated usb remote says it’s supposed to hold the charge longer than the original usb remote. Called customer service and it didn’t help. To buy a replacement remote is about 1/2 the price of a whole new system. I would rather a battery remote than a rechargeable one that doesn’t last more than a year.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, November 11, 2025
Hello there. We appreciate you sharing your input! Have you tried contacting Roku support? You can contact them at support.roku.com/contactus. In the meantime, try to use a different charging cable and try to charge it on a different outlet. Additionally, you can try to use the Roku mobile app as a remote. We hope this helps. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com