Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,075 Reviews)
Rating breakdown 1,075 reviews
5 Stars
928
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
4
Roku ultra
on September 25, 2026
Posted by: Jun N
This is a replacement for a 2 year old ultra. Was replaced cause the older one seemed to lock up, had to unplug the device and re plug it to regain control. Apparently the new one does the same thing, otherwise it works. Wish the bugs were worked out. I have 3 older ultras that dose not seem to have this problem.
Written by a customer while visiting roku.com
Customer Rating
4
Senior Mode
on September 25, 2026
Posted by: Arthur C
I think just about everyone has owned a Roku at some point in their life. I recently purchased a Roku Ultra for my parents, who are in senior living, because I wanted to give them a simple and easy way to watch Google TV.
However, I’ve noticed that navigating through the Roku interface just to find and open an app can sometimes be confusing for them. The home screen can feel overwhelming, especially for seniors who simply want quick access to the apps.
A suggestion for Roku’s developers and management: consider adding an optional Senior Mode or Simplified Interface. It could strip away much of the busy splash-screen content and provide a clean home screen with larger icons, fewer distractions, and easy access to selected favorite apps.
I think this would be a great accessibility feature—not only for seniors, but for anyone who would benefit from a simpler, easier-to-navigate Roku experience.
Written by a customer while visiting roku.com
Customer Rating
5
Better than cable
on September 25, 2026
Posted by: Chester G
I love my roku. Wish I had bought the new 43 inch tv.
Written by a customer while visiting roku.com
Customer Rating
5
Great new product
on September 24, 2026
Posted by: Chris L
The newest Roku is super. Works well and the remote lights up and is rechargeable. What more could one ask?
Written by a customer while visiting roku.com
Customer Rating
5
Great unit
on September 24, 2026
Posted by: Donald R
Really like the Roku Ultra, I have the newest voice remote pro with hands-free voice. nothing bad to say about, my last one lasted eight years so I got another one.
Written by a customer while visiting roku.com
Customer Rating
5
on September 23, 2026
Posted by: Gene W
Oh I forgot about the rechargeable remote. A BIG PLUS!
Written by a customer while visiting roku.com
Customer Rating
5
ROKU is so much better than Cable !
on September 23, 2026
Posted by: John F
With the French company Altice now in control of our cable company (Optimum) the customer service has been replaced with AI and outsourced services. All to distance the parent company from having to deal with the customer !
The fees have skyrocketed, with many bills doubling over the past year. Yet the content is getting worse!
I tried a ROKU stick and I was amazed at the sheer amount of FREE content.
I immediately "cut the cable" and I haven't looked back.
I've talked to many others in town, and now they too are leaving Optimum for ROKU !
The fees have skyrocketed, with many bills doubling over the past year. Yet the content is getting worse!
I tried a ROKU stick and I was amazed at the sheer amount of FREE content.
I immediately "cut the cable" and I haven't looked back.
I've talked to many others in town, and now they too are leaving Optimum for ROKU !
Written by a customer while visiting roku.com
Customer Rating
5
Love New Roku
on September 22, 2026
Posted by: Cindy W
The new Roku is fast and works much better and faster than the one we had prior to this. I think we will replace the other older ones we have with this model.
Written by a customer while visiting roku.com