Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,078 Reviews)
Rating breakdown 1,078 reviews
5 Stars
931
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
5
Roku Ultra
on January 13, 2026
Posted by: Michael B
Best money I ever spent. Cut the cable why pay for 1000 useless channels every month. Pay a one time fee and buy a Roku .
Written by a customer while visiting roku.com
Customer Rating
5
It works.
on January 12, 2026
Posted by: JUANITA W
It works well. No guessing with Roku. It's dependable.
Written by a customer while visiting roku.com
Customer Rating
4
Love Roku
on January 12, 2026
Posted by: Bill P
I have 4 ultras and a Roku soundbar, upgraded all my remotes to the rechargeable ones, and all work great.
Except one thing...turning them off, doesn't really turn them off, so if I don't restart them, my movies/shows get glitchy. Restarting it fixes it. Clearly not a deal breaker, just annoying.
Except one thing...turning them off, doesn't really turn them off, so if I don't restart them, my movies/shows get glitchy. Restarting it fixes it. Clearly not a deal breaker, just annoying.
Written by a customer while visiting roku.com
Customer Rating
5
on January 12, 2026
Posted by: George S
This system works much better than Dish that I intend to keep using it in my new home that is currently being built as a 1st choice
Written by a customer while visiting roku.com
Customer Rating
5
Awesome product
on January 11, 2026
Posted by: David C
I would recommend this model to anyone. It is fast when moving through menus, the WIFI is great with the support of WIFI 6.
Written by a customer while visiting roku.com
Customer Rating
5
Adirondack Viewer
on January 10, 2026
Posted by: Chris Kraft
Like the chargeable remote. No more batteries to replace. My old Roku remote was worn out and this new one works so much better.
Written by a customer while visiting roku.com
Customer Rating
5
Terrific
on January 10, 2026
Posted by: Samuel Weitz
Never heard of until professional technical support suggested and set up. Just GREAT and so EZ to now navigate!
Written by a customer while visiting roku.com
Customer Rating
1
Slower than the Roku stick
on January 10, 2026
Posted by: Roku Ultra
I bought this more expensive model thinking it would be faster with less lag time. Nope! It's slower and not worth the extra money paid. Very disappointed. I'm sticking to the cheaper alternative.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, January 13, 2026
Hello there. Thanks for the review. I'm sorry to hear about the experience. That's not what we aim for. We want to assure you that we're committed to keeping you informed and providing support whenever needed. Please try to restart the device and your internet. Check out this article as a quick guide:https://support.roku.com/article/213122277. I addition, you can try resetting your device's network connection. Go to Settings > Advanced system restart > Network connection reset > Reset connection to reset your network connection. If you need additional assistance, please contact us online at http://support.roku.com/contactus. We'll be more than happy to help you.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com