Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,078 Reviews)
Rating breakdown 1,078 reviews
5 Stars
931
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
5
Love it!
on January 21, 2026
Posted by: MICHAEL F
Best thing I did was buy this Roku Ultra and drop Comcast TV.
Written by a customer while visiting roku.com
Customer Rating
4
Roku Ultra 4850
on January 20, 2026
Posted by: Dennis Grillot
I like my new Ultra like my old Ultras except for one thing. None of them have enough audio amplitude. I have to push the volume on my AVR and my Soundbar. A little more gain would help a lot.
Written by a customer while visiting roku.com
Customer Rating
5
Easy way to more channels
on January 20, 2026
Posted by: Anonymous
The Roku Ultra has greatly increased our number of channels for a very low cost. I strongly recommend the Ultra to anyone wanting to increase their viewing pleasure on their TV!
Written by a customer while visiting roku.com
Customer Rating
5
Roku
on January 20, 2026
Posted by: Ita G
Very easy to set up. Lots of choices, very easy to operate!
Written by a customer while visiting roku.com
Customer Rating
1
If you enjoy frustration this product will give it
on January 20, 2026
Posted by: Aaron
from Visalia
Straight garbage! Constant random error code for HDCP, and either disconnects from internet or freezes up out of nowhere which is extremely frustrating in the middle of a sporting event. When it does work right the remote does not. If you do your research these are all problems that have been reported with this box. Customer service is ZERO help. I spent 30+ minutes on the phone with them going through all of their troubleshooting only to have the guy then tell me to send pictures of my box and that if I had more problems to use that email that would go directly to him and he would remedy the situation. Well, I did that 3 times and still no response! The box is worthless and so is the customer support!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
on January 19, 2026
Posted by: Tom B
Love how fast I everything loads! Picture is wonderful too
Written by a customer while visiting roku.com
Customer Rating
5
on January 19, 2026
Posted by: Mary Nell P
This device is just what I hoped for. It's quick and easy to use.
Written by a customer while visiting roku.com
Customer Rating
5
on January 19, 2026
Posted by: Anonymous
Love the new remote that lights up when in use!! Old Roku did not have this feature.
Written by a customer while visiting roku.com