Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,078 Reviews)
Rating breakdown 1,078 reviews
5 Stars
931
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
5
I Like
on January 28, 2026
Posted by: Kenneth S
Great device very easy to setup, has all the apps that I need.
Written by a customer while visiting roku.com
Customer Rating
5
Roku TV
on January 28, 2026
Posted by: Deborah Sprenger
We have Rokus on all the TVs. Roku works really well with streaming platforms and subscriptions. This unit is on the main TV in the living room with a large screen and is perfect!
Written by a customer while visiting roku.com
Customer Rating
5
Great Upgrade
on January 27, 2026
Posted by: Jesse L
I had one of the original Roku systems but after reviewing the specs on the upgraded model, I decided to give it a shot. Man, this thing rocks. The picture and streaming with this unit it fabulous. And the sound is better. And to top it all off, the remote keypad light up! I'm very happy with this purchase.
Written by a customer while visiting roku.com
Customer Rating
5
Great Roku
on January 27, 2026
Posted by: Carol J D
This new ultra Roku works perfectly. I really like the remote without batteries. It's nice I don't have to recharge but every 3 months.
Written by a customer while visiting roku.com
Customer Rating
5
Works great
on January 27, 2026
Posted by: Ruth M
This new Roku is well organized, very user friendly especially with the remote you can talk to - This is Far superior to the firestik i was using.
Written by a customer while visiting roku.com
Customer Rating
5
Best 4K picture yet!
on January 26, 2026
Posted by: Amy G
I upgraded my Roku and I couldn't be happier! Now the picture is even more clear! It's worth the extra money and now I feel I'm getting what I paid for with my TV.
Written by a customer while visiting roku.com
Customer Rating
5
Great upgrade from 4K Stick
on January 26, 2026
Posted by: Lamont B
I was already using the 4K Stick I had bought 3 years ago. I asked a friend for the new backlighted remote for Xmas, and he ended up getting me the Ultra! It was pretty easy to switch over, and now I have 2 remotes to use with it. The only difference I have noticed is that the audio levels are a few dB lower on the Ultra, so I have to set the receiver volume higher than before. It also seems to run a bit faster, and some apps even don't need to reload if you return to the Home screen and re-launch the app.
Written by a customer while visiting roku.com
Customer Rating
1
Used to be good, now it's horrible
on January 26, 2026
Posted by: ChuckO
from kalifornia
It adds channels that you don't want, and several channels (Netflix for one) crashes all the time. Roku's support is useless
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com