Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,077 Reviews)
Rating breakdown 1,077 reviews
5 Stars
930
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
5
Best streaming device I have ever owned
on February 17, 2026
Posted by: Matt B
I also have an Nvidia shield. This is actually better... Minus the Plex server
Written by a customer while visiting roku.com
Customer Rating
5
on February 17, 2026
Posted by: Roger F
I own 7 Roku (s) being tvs, sticks and table players. All are very reliable and trouble free. Maybe some day I may purchase a Roku speaker system. Keep up the good work. Roger
Written by a customer while visiting roku.com
Customer Rating
1
Beware! Stopped connecting in 3 months.
on February 17, 2026
Posted by: Jtay27
from Johnson City, TN
We had this device for less than 3 months when it stopped connecting to the internet. I spent 3 hours chatting with “tech support” sending me through the same sequence of restarts and resets that I had already done. I have two other Rokus that work perfectly and in the exact same location on the same TV. But Roku refuses to honor their warranty. They want me to reach out to my ISP and do a factory reset on my modem and router which no other device (including multiple Rokus) have any issue maintaining a connection with. I have had good luck with Roku in the past but this device was a complete dud and Roku refuse to stand behind it. They want to waste your time going in circles until you give up. I would not buy another Roku after this experience.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, February 18, 2026
Hi Jeremiah, we apologize for your experience. It is clear that this does not reflect the standard we strive to provide our customers. We have escalated this matter to the appropriate team for necessary actions. Please keep an eye on your email for updates. Your feedback is important to us as we are eager to enhance our service. Thanks for sharing! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
They make it easy
on February 17, 2026
Posted by: Alan M
The Roku team works hard to make the setup and use experience easy and enjoyable. I had a little different setup in that I had a receiver and projector, but eventually I was able to get it all working and it is slick.
Written by a customer while visiting roku.com
Customer Rating
5
Thank you for Warranting the Roku Ultra 4k
on February 17, 2026
Posted by: DOUGLAS T
Is it awesome job taking my information troubleshooting and then when I found I couldn't repair it It's in a brand new one within 3 days awesome customer service That's what all businesses need to do stand behind their equipment stand behind their products Good job Roku
Written by a customer while visiting roku.com
Customer Rating
5
Ultra LT to new ultra with remote pro
on February 17, 2026
Posted by: Jack K
Really nice product. The new remote is worth the price. Remote find, chargeable battery, are great
New box is much faster and love it so far.
New box is much faster and love it so far.
Written by a customer while visiting roku.com
Customer Rating
5
Nice upgrade
on February 17, 2026
Posted by: Richard B
This Roku is faster with 4K and the remote is like.....It lights up each time you use it! And that is great if you enjoy watching your favorite stuff with low or no lights on. You're not fumbling around to find the right buttons. Love it!
Written by a customer while visiting roku.com
Customer Rating
5
on February 16, 2026
Posted by: Michael C
It completes the home theater. The integration with our 5.1 surrond and is amazing. Support is excellent.
Written by a customer while visiting roku.com