Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,075 Reviews)
Rating breakdown 1,075 reviews
5 Stars
928
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
5
Great Product and Service
on February 27, 2026
Posted by: George G
I have three Roku Streaming Players (including one of the originals). All work great and provide my household with broad and quality news and entertainment.
Written by a customer while visiting roku.com
Customer Rating
5
Great device
on February 26, 2026
Posted by: Jason J
Best device. Super easy to use. Works great with my internet. Tried other streaming devices and this one is the best. Will buy from again.
Written by a customer while visiting roku.com
Customer Rating
5
on February 26, 2026
Posted by: Michael C
One remote does it ALL.
I especially like that I now only need ONE remote to do the whole process (on/off, volume, as well as the obvious App switching)
No batteries needed is a huge plus.
Just plug it into the base unit with the proper USB cable.
I especially like that I now only need ONE remote to do the whole process (on/off, volume, as well as the obvious App switching)
No batteries needed is a huge plus.
Just plug it into the base unit with the proper USB cable.
Written by a customer while visiting roku.com
Customer Rating
5
on February 26, 2026
Posted by: William C
More powerful than the previous one's I had. Really like the rechargeable remote that comes with it. It picks up the wireless signal much better than my last one. Very pleased with my purchase and I highly recommend this product.
Written by a customer while visiting roku.com
Customer Rating
1
DOORBELL DOES NOT RECORD!!!
on February 26, 2026
Posted by: Crystal
from Demorest Georgia
have spent several weeks on the phone and chatting with them to fix my door belll that i order from them online. it does not record the events even when u press the door bell when u try to watch it, it only shows the still images. they have made me several times send them proof that its not working like me being on the phone isnt enough proof or the fact that i have sent so much stuff to them proving that its not working just to hear we will send this to the tech support ill then get an email saying its fixed, and it has not! its been almost 5 weeks of this. I should have stayed with ring!!!
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, February 26, 2026
Hello, Crystal. We're sorry for the trouble and frustration this situation has caused you. We value your time and your business, and it’s clear we fell short of the experience we aim to provide.
Our team is currently looking into this, and a member of our staff will contact you directly to make this right.
Thank you for your patience while we prioritize your resolution.
Thank you! Roku Customer Advocate
Our team is currently looking into this, and a member of our staff will contact you directly to make this right.
Thank you for your patience while we prioritize your resolution.
Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
super!
on February 26, 2026
Posted by: Stuart L
all in one ! got rid of tv control! brighter and sharper contrast on tv picture.
Written by a customer while visiting roku.com
Customer Rating
5
Roku ultra
on February 25, 2026
Posted by: Peter Z
Works all the time from any angle the remote has good connection,Much easer to see with the lighted remote which is also recharge able no need for batteries ! 🤠
Written by a customer while visiting roku.com
Customer Rating
5
No more cable for us!
on February 25, 2026
Posted by: Lisa H
Easy to set up, easy to use. We got rid of cable years ago when we got our first Roku.
Written by a customer while visiting roku.com