Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,075 Reviews)
Rating breakdown 1,075 reviews
5 Stars
928
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
5
Nice product
on October 19, 2026
Posted by: Jim M
Easy setup, many options to watch, stream, etc. It's all I own. It's a great device.
Written by a customer while visiting roku.com
Customer Rating
4
on October 18, 2026
Posted by: Marty R
Taking some time getting used to finding what channel I want to watch. You do have to have different apps to be able to watch a particular program that you are interested in. Unfortunately sports channels are spread out amount the different apps.
Written by a customer while visiting roku.com
Customer Rating
5
So easy to use
on October 15, 2026
Posted by: James M
Love the ease of adding apps and organizing them. Love the arrangement of the apps and all the options available too. Not really complicated either. Easy to add on all your tvs also. The ultra is best for quality picture and remote’s ease in charging up, so no batteries.
Written by a customer while visiting roku.com
Customer Rating
5
New Roku
on October 15, 2026
Posted by: Debby S
It is really good. I love it. I like the remote also working the sound. My other Rokus do not do that so that is an added feature. I have several Roku devices and all have been good. The newer ones just have added features like this.
Written by a customer while visiting roku.com
Customer Rating
1
Remote won't stay paired
on October 15, 2026
Posted by: Remote problems
from Georgia
The remote for my Roku Ultra will not stay paired, requiring one to go through the pairing process several times a day. Tech support has been laughably useless in addressing this issue, so mine is going back to Roku for a refund.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 19, 2026
Hi there! Thank you for your patience and understanding. This is not considered normal behavior, and we can see you've been working with our support team. Please keep an eye on your email for the next steps. Our feedback is very important to us, and we look forward to working with you. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
It just works
on October 14, 2026
Posted by: Jim M
No fuss, simple interface, great picture.
What's not to love ?
Written by a customer while visiting roku.com
Customer Rating
5
on October 12, 2026
Posted by: Lidia T
Easy install, no problems, love the Bluetooth. Paired earbuds, works great
Written by a customer while visiting roku.com
Customer Rating
5
on October 11, 2026
Posted by: Bruce L
Works good especially on wired lan connection. Would purchase another and recommend.
Written by a customer while visiting roku.com