Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,075 Reviews)
Rating breakdown 1,075 reviews
5 Stars
928
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
5
Excellent new Roku
on March 9, 2026
Posted by: John Maisch
Set up easily but had to redo all my channels that require a login. Voice remote takes some time to activate and then respond but otherwise works.
Written by a customer while visiting roku.com
Customer Rating
5
on March 9, 2026
Posted by: Milinda M
A family member and friend told me about Roku Ultra. It’s super easy to use. Love the features too
Written by a customer while visiting roku.com
Customer Rating
5
Fantastic
on March 8, 2026
Posted by: Margaret P
I love the Roku Ultra! It was purchased for me as a gift and replaces a regular Roku. I love the voice command, as well as the ability to turn my TV on and off and adjust the volume. I highly recommend!
Written by a customer while visiting roku.com
Customer Rating
5
on March 7, 2026
Posted by: Kent E
Been purchasing these devices since day 1. First device was called “The Netflix box”
Written by a customer while visiting roku.com
Customer Rating
4
Setup
on March 7, 2026
Posted by: Robert C
I am a long-standing customer and enjoy all my Rokus. I bought a new Yamaha RX-V4A receiver and Sony BRAVIA 3 connected to my new 2025 Roku ultra. The setup was difficult and after many hours of installation everything is now communicating. FYI
Written by a customer while visiting roku.com
Customer Rating
5
Great technology
on March 5, 2026
Posted by: Stephen S
Super easy to use and navigate. Highly recommended for beginners.
Written by a customer while visiting roku.com
Customer Rating
4
Roku ultra
on March 5, 2026
Posted by: Henry T
I love the Roku Ultra, but I’m not sure if mine might be defective. It does some really strange things. Sometimes it suddenly starts listening and talking on its own, and it even turns off everything connected to it.
Another issue is that if I step away for a while, instead of just staying on the screensaver, it shuts everything down. Even if I’m in the middle of watching a program and have to leave the room, it eventually turns everything off.
I’m not sure if this is a glitch, if I got a bad unit, or if it’s actually supposed to work this way. Either way, it’s pretty disconcerting.
Another issue is that if I step away for a while, instead of just staying on the screensaver, it shuts everything down. Even if I’m in the middle of watching a program and have to leave the room, it eventually turns everything off.
I’m not sure if this is a glitch, if I got a bad unit, or if it’s actually supposed to work this way. Either way, it’s pretty disconcerting.
Written by a customer while visiting roku.com
Customer Rating
5
My Roku Ultra
on March 5, 2026
Posted by: Arnold F
The Roku Ultra was very easy to setup for what I want to watch and listen to. it also is a lot faster than the Roku that I was using. Another nice feature I do not have to buy batteries for the remote as it is rechargeable.
Written by a customer while visiting roku.com