Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,075 Reviews)
Rating breakdown 1,075 reviews
5 Stars
928
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
5
Excellent
on March 17, 2026
Posted by: Lynn McLarty
Roku corrected a deficiency in its last iteration of the Roku Ultra. I purchased a Roku Ultra a few months ago and was very disappointed when the chargeable remote used an outdated charging port on the remote. The latest version has a USB-C port. Hallelujah! I have been a fan of the Ultra for many years. I was disappointed that the SD Port had been eliminated, which I would not have been so disappointed if they had significantly increased the memory size. It is adequate, but could be enhanced. But all said, I LOVE the Ultra and I have recommended it over the years to countless others.
Written by a customer while visiting roku.com
Customer Rating
5
on March 17, 2026
Posted by: Pat C
We love it. The only thing that I wish was different is the mute button is on the side of the remote and I am all the time mutting the tv.
Written by a customer while visiting roku.com
Customer Rating
5
Great product
on March 16, 2026
Posted by: Rose L
I love my new Roku Ultra. It works so much better than the streaming feature on the tv.
Written by a customer while visiting roku.com
Customer Rating
5
on March 15, 2026
Posted by: Maria S
It’s really good compared with the other one I had before, I like it so much better and I think I’m going to get another one
Written by a customer while visiting roku.com
Customer Rating
5
❤️
on March 15, 2026
Posted by: Michael L
Love the amount of app options Roku has, and the free live tv has many options to choose from as well. I also love the ability to personalize the wallpaper and screensaver display. Very happy that I purchased it. The remote is awesome as well, with the light up display when you pick it up, the “find my remote” feature, as well as being rechargeable and traditional battery free.
Written by a customer while visiting roku.com
Customer Rating
5
New TV issues
on March 14, 2026
Posted by: Jeffrey M
Maybe I'm bias because I've used roku for many years. However, when I replaced my TV with a smart TV with ai I couldn't get the settings set so the streaming services I used didn't stop and buffer and basically freeze my TV. So I went and bought the Roku Ultra. Reset and deleted everything from the smart TV I added, accounts ect.. Now no issues at all. Everything works fine. Thanks Roku. Really the TV manufacturer should thank you. Because I was about to take the TV back.
Written by a customer while visiting roku.com
Customer Rating
5
on March 13, 2026
Posted by: Wes M
No issues with set up or getting started except for all the stuff you can control to your liking for sounds, captions, etc. For example when I use Roku remote to turn sound off I can still hear one faint voice that I can’t understand. The only place I don’t hear the voice is Roku home page. I did check each area where I found volume control and set it to ‘none’. I could use some help with that. It’s aggravating.
Written by a customer while visiting roku.com
Customer Rating
5
on March 12, 2026
Posted by: Jeff H
Great device, easy to set up, and easy to use menu.
Written by a customer while visiting roku.com