Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,075 Reviews)
Rating breakdown 1,075 reviews
5 Stars
928
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
5
Fast & Great Picture
on October 23, 2024
Posted by: Chris
from Columbia SC
Simple interface and fast response time over the previous Ultra (which wasn’t bad to begin with). Very noticeable improvement.
Written by a customer while visiting roku.com
Customer Rating
5
New Roku Ultra
on October 23, 2024
Posted by: Mayport42
from Ohio
Repeat customer. Been using for ten years. Really works well
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great device. Works great
on October 23, 2024
Posted by: Device
from Chicago
Great device. Works well. Service is great
Easy to install
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great updated Roku.
on October 23, 2024
Posted by: SCJeff
from Chapin, SC
Love the backlit remote and the speed of the new ultra box.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on October 22, 2024
Posted by: Orrin Chick
from Mountain Home, AR. 72653
We have used it a week and half and after we have learned to use it, we really enjoy it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Horrible . Do not purchase . Not reliable customer
on October 17, 2024
Posted by: DO NOT PURCHASE
from Texas
Can not get voice in sync with tv picture . Have been in contact with tech support . We go through all trouble shooting procedures . No solution , said was going to send to higher tech support , and disconnect . Never get response . This has happened 3 times . Always get email saying we had unexplained disconnect . Well it sure as heck is explained in my mind . Your tech support member disconnected the chat because the could not solve the problem or give me a refund . BEWARE OF ROKU PRODUCTS !!!!
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, October 22, 2024
Hi John, thank you for your patience and understanding. We've taken note of the issue, and it certainly isn't typical of our service. Your case is now in the hands of our escalated support, ensuring you get the attention needed. Expect an email from us diving deeper into the issue. Together, we'll get this sorted. Roku Customer Advocate.
Written by a customer while visiting roku.com
Customer Rating
3
Not as fast as they claim
on October 11, 2024
Posted by: barber dan
from Kokomo, In
I’ve used Roku’s for the last 10+ years and I bought this newest model because they claim it’s 30% faster, I’ve got ATT fiber internet that’s 5 G and WiFi 6 and this box is slow at doing anything, I can’t say for sure but it seems like the Roku’s I used 6-7 years ago were faster. The only nice thing is the backlit remote. But it makes the battery run down faster
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 21, 2024
Hi Dan, thanks for taking a few moments to share with us. This does not sound like expected behavior, and we'd like to help. For a quick fix, ensuring that your device is operating on the latest software version is imperative. This will significantly enhance its functionality and provide access to the most recent features. Navigate to Home > Settings > System > Software Update > Check Now to verify. If the issue persists, try unplugging your Wi-Fi router for 60 seconds and restarting your Roku device via Home > Settings > System > System Restart. Further insights on enhancing your Wi-Fi connection can be found at https://support.roku.com/article/213122277#section-1. If none of these suggestions work, please get in touch with a member of our team so that we can assist you directly at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Remote No Longer Supports Headphones
on October 8, 2024
Posted by: MarkTall64
from Miami Beach
This new Roku Ultra player might be faster than last version but now the new remote is with NO headphones support ... the whole system is worthless. The non-ability to plug my headphones into the remote and watch the shows without the tv volume keeping people awake is a deal killer. This remote should have that basic staple of Roku hardware. This new remote is useless.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 21, 2024
Hello Mark, we appreciate you for choosing our Roku products and want to thank you for sharing your feedback. As a quick tip, you can still utilize Headphone Mode with your Roku device using our mobile app. This app provides seamless control over your streaming, voice search capabilities, and quick access to your favorite channels. To learn more about the Roku Mobile app, visit https://support.roku.com/article/217288467. We will be sure to pass your feedback along to the product team. Happy Streaming!
Written by a customer while visiting roku.com