Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,075 Reviews)
Rating breakdown 1,075 reviews
5 Stars
928
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
5
My Roku Ultra Has Been Perfect For Over 7 Years!!!
on December 6, 2024
Posted by: David Katcher
from Houston, Texas
My Roku Ultra has been working flawlessly for more than seven years! My 2021 Roku TV can't compete with the audio/video technology, features, and high-speed performance of my 2017 Roku Ultra device... I would definitely recommend buying the latest Roku Ultra edition to anyone who wants to experience a flawless streaming entertainment solution!!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Lots of problems
on November 29, 2024
Posted by: Joelr
from Va
Now, I love Roku, but this one i would rather have never bought. Hdcp errors, won't stay turned off, can't turn off with remote,it just turns off the tv instead. Every time I try to use it, the tv says no signal and I have to remove the HDMI cable and put it back in. It's past warranty y at this point, so I can't return it. But don't buy it. Get the sound bar instead, this is poorly designed and does not work like it should.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, November 29, 2024
Hi Joel, help has arrived! Please be advised that HDCP errors happen when there is a problem with the physical connection or communication between your Roku and TV. Often, it's a simple matter of reconnecting the HDMI cable and switching to a different one. Please try to follow these troubleshooting steps: On both your Roku player and TV, AVR, or soundbar, unplug each end of the HDMI cable. Power off your TV, AVR, or soundbar, and unplug its power cord. Remove the power cord from your Roku player. Reconnect both HDMI cable's ends, ensuring each connector is attached firmly and securely. Here’s an FAQ for detailed information: https://support.roku.com/article/208755468. If you need help, please don’t hesitate to contact the Roku support team at support.roku.com/contactus to connect with an agent who can assist. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
on November 16, 2024
Posted by: Roku Ultra
will not 5.1 or 7.1 audio channels even be using HDMI the Roku will not cover stereo signal to multichannel no matter what setting is set up
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Great features
on November 2, 2024
Posted by: Chris 59
from Portland, MI
Very happy with it, I absolutely love the remote! I’ve already let my friends know how much I like it. Great purchase!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
No significant improvement, poor support
on November 1, 2024
Posted by: Poconos
Bought this to replace a 4800X since it's supposedly faster. I don't see a measurable difference. Some apps seem to take longer to load. I also opened a case since it won't receive Dolby Atmos when the 4800 does. Over an hour online with chat which was a joke since initial contact had me check for updates and restart. Then elevated to tier 2 and asked me the same stuff all over again and give them a screenshot of the issue ID. Told it's being elevated to the "back end engineering team" who would contact me within 24 hours with an update. Received an email with the chat transcript: "We're following up to let you know we've got an update. To respond, reply to this email." which I did and no contact for over 48 hours.
; "We're following up to let you know we've got an update. To respond, reply to this email" which I did and apparently this is false. It's been over 48hours and no response.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, November 6, 2024
Hello! Thank you for sharing your feedback. We understand how important it is to get the most out of your Dolby Atmos setup, and we’d be happy to clarify. With the newest model, we’ve refined how the Dolby Atmos badge displays to ensure it accurately reflects when content is truly optimized for Atmos. Rest assured, your audio quality itself remains just as high as with your previous model!
Regarding your experience with Customer Support, this is clearly not the level of service that we wish to provide and we've escalated your ticket to a member of our support team. They'll be in touch via email to learn more about your device and help you out directly.
We hope this helps explain the change, and we’re here if you have any further questions.
Happy Streaming!
Roku Customer Advocate
Regarding your experience with Customer Support, this is clearly not the level of service that we wish to provide and we've escalated your ticket to a member of our support team. They'll be in touch via email to learn more about your device and help you out directly.
We hope this helps explain the change, and we’re here if you have any further questions.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great channel lineup
on October 31, 2024
Posted by: Bruce17
from Southern Indiana
Wish there were more channel opportunities to choose from.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Bang for the buck
on October 31, 2024
Posted by: Greg
from Pennsylvania
I have owned a few Roku boxes over the years. By far the Ultra wins. Responsive and quick.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku Ultra 2024
on October 31, 2024
Posted by: rebab
from Ohio
A lot faster, than the older ones, but I have roku’s on all my TV’s
I would recommend this to a friend!
Written by a customer while visiting roku.com