Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,075 Reviews)
Rating breakdown 1,075 reviews
5 Stars
928
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
5
on February 6, 2025
Posted by: Dave
from Colorado Springs
I bought this New Roku Ultra be cause Discovery plus would no run on my old Roku.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Awesome device great features
on February 6, 2025
Posted by: William Lane
from Flatwoods Ky
The speed the interface love all the features the channels
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
We LOVE OUR ROKU!!!
on February 6, 2025
Posted by: Chelé
from Pottstown, PA
I bought my (wife) last month for my LR..I fell INSTANTLY in love with Roku, so I bought Husband's a few days later and hooked him up in HIS DEN & BAM! He found it much easier to use than he thought he would..
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Fast and easy
on February 6, 2025
Posted by: Jason05050
I bought the Ultra to relieve the processing on my Roku tv and to hook it into a new TV when I upgrade. The Ultra is definitely quicker. And the Roku platform is intuitive and clean.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Replacement for Previous Ultra
on February 6, 2025
Posted by: Srich2025
from New York
Bought this to replace our previous Ultra and it’s great. The backlit & rechargeable remote is really nice and everything loads really quickly.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Remote issue
on January 30, 2025
Posted by: Cookie
from Texas
I just received the roku ultra 4850 with rechargeable backlit remote. Wanted to give my daughter the older one. The problem is that I cannot get the new remote to control the volume and mute on my TV and had no problem with the other remote which is a battery powered voice remote. Have tried the remedies suggested online and it still doesn't work. Now I'm sorry I ordered this new model with rechargeable remote. The player is good but the remote not so much. Have to sometimes press buttons multiple times to get it to work. Would not suggest buying this model with the current remote.
Response from roku.comBy Bernie, Roku Customer Advocate, February 2, 2025
Hi Cookie, thanks for sharing! We appreciate your effort in resolving the issue. If you are still experiencing the same problem, contact our support team to help you troubleshoot this. You can contact us at support.roku.com/contactus. Your feedback is important to us. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
To return or not to return...
on January 11, 2025
Posted by: HazHydro
from NC
Our previous Roku Ultra had started to have sound issues, so we decided to replace it. As it is our main television, we sprung for another Ultra. We frequently watch YouTube, either my partner, myself, or both together. The new "feature" that the Ultra 2024 offers that allows apps to start wherever it was when you hit the Home button to exit is beyond annoying. The solution offered by the Roku Community is to hit the Back button until you get the Exit dialog, then hit OK, which is no solution at all. What is the point of the Home button if not to efficiently exit an app to the Home screen. Additionally, the remote that came with the Ultra 2024 will not work for voice control, though when the Hands Free button is turned on, it picks up what it thinks are requests, so the microphone works. Then there is having to reboot every other time we try to open the Acorn app. Overall, very disappointing.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
A Small Improvement Over The Stick
on December 30, 2024
Posted by: TedC
from Eastern PA
We hoped that the ROKU Ultra would bring a very noticeable upgrade over our ROKU Stick 4K, but we did not notice hardly any upgrade. There might be a small improvement in the time it takes to load apps, but other than that it did not seem to be an upgrade worth the price. It does come with a better remote. That is nice. But there were no other advantages.
We noticed that some apps operated very slightly differently. Volume was lower. The picture was not better, and in fact, it seemed to want to alter the settings on our very nice Samsung TV. It also caused a change in the way YouTube operated. Every time we open YouTube it started at the last place we were using it, whatever place or video we were watching. That was very annoying. We tried but could find no way to change that.
We purchased directly through the Roku Online store. That was a mistake.
We returned it, but I must admit that the return process from ROKU was not good. We could find no link to return. I had to call. Then the people seemed to drag things out and make the process very difficult. In fact, I had to call four times over five days. On the last call, when I finally received reasonable support, I had to go through three people before one of them finally know how to simply give me an RMA. Their customer care is ridiculous. Next time I will go through Amazon. Yes, everyone should just order through Amazon.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com