Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,077 Reviews)
Rating breakdown 1,077 reviews
5 Stars
930
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
1
Simply does not work
on March 29, 2025
Posted by: Henry
from Ft. Worth
I have yet to watch a live program where it works from start to finish. Stalls, hiccups
or simply quits. Upgraded everything possible, to no avail and customer service? I got tired of the phone calls and went in to the service shop and waited in line with the others, many with the exact same issue. I will stop now as my point has been made.
or simply quits. Upgraded everything possible, to no avail and customer service? I got tired of the phone calls and went in to the service shop and waited in line with the others, many with the exact same issue. I will stop now as my point has been made.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, April 3, 2025
Hi Henry, thank you for informing us of the situation. We appreciate the effort you have dedicated to addressing the issue. We are eager to attain a deeper understanding of the issue and discern the reasons behind the challenges you have encountered. We strongly encourage you to reach out to us at support.roku.com/contactus so that we can thoroughly evaluate this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
INTRUSIVE VIDEO ADS!
on March 25, 2025
Posted by: jkdean
from Idaho
Roku just started showing auto-playing video advertisements BEFORE the home screen even appears! Ugh. Shop elsewhere.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
Great device if you like annoying ads
on March 18, 2025
Posted by: Pleasenoads
from Utah
I've had a roku for years. Awesome streaming device. Great features easy to navigate. Now why I got rid of all of them. I removed all of 5 roku ultras. Why? Ads on home screen. I like a clean seamless home screen with no ads. Apparently roku does not give customers the option to remove annoying ads on the home screen. I got rid of cable because of ads. Now ads are everywhere with no free option to remove them. I no longer use any streaming device. I will not recycle my old rokus. My 10 lb sledge hammer will take care of that. Roku, if you want me back. Remove all the ad banners on your devices. Otherwise I'm going with a firestick. And buying my family amazon fire sticks for their tvs as well. As they do not push ads down my throat.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, March 18, 2025
Hi there! Thank you for your honest feedback. We appreciate it. Did you know you can manage the ads displayed on your Roku streaming device? You can control what appears on your Home Screen and screensaver by customizing your ad preferences.
How Ad Preferences Work? Hiding an ad prevents it from appearing on a specific device. Sensitive ad content settings apply across all devices linked to your Roku account. Check out this link: https://support.roku.com/article/16255268195607. If you need help, please shoot us a line at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
How Ad Preferences Work? Hiding an ad prevents it from appearing on a specific device. Sensitive ad content settings apply across all devices linked to your Roku account. Check out this link: https://support.roku.com/article/16255268195607. If you need help, please shoot us a line at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
The Best
on March 3, 2025
Posted by: Chris429er
from Lompoc,ca
The Best Streaming Product in the History of Western Civilization
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Apps are poorly optimized on this device
on March 1, 2025
Posted by: Cup1234
from Houston
Pretty poor upgrade over the old Roku Ultra I purchased in 2021.little bit faster UI but were 6 months past launch and almost all the apps I use to watch sports have terrible motion issues. Sports look terrible on Max, Prime Video, Peacock, and Apple TV apps. On demand content looks great, but anything live is a slog fest looking like 30 fps. No other Roku device in my house has these issues. Raising the white flag on this particular device. Its gone into a spare bedroom.
Response from roku.comBy Elmer, Roku Customer Advocate, March 3, 2025
Hello! Thank you for sharing your experience with us. For a quick fix, it is imperative to ensure that your device is operating on the latest software version. This will significantly enhance its functionality and provide access to the most recent features. To verify, navigate to Home > Settings > System > Software Update > Check Now. Additionally, try to reset your device's Wi-Fi connection through the Roku system. For guidance, refer to https://support.roku.com/article/208757008#section-2. If none of these suggestions work, please contact a member of our team at support.roku.com/contactus so that we can assist you directly.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
The best
on February 25, 2025
Posted by: LeatherfacedDV
from Virginia
The Roku Ultra (2024) is an excellent streaming device. The design of the unit blends in with any set up you may have and small enough to be tucked away if needed. The interface is just as simple and easy to use as ever before. The apps load fast and the picture quality is top notch. I know they have updated the Wifi radio in the unit, but I have mine hardwired so I can't speak on the speeds and connectivity. I highly recommend this product to anyone needing a streaming device that is going to be the main piece in your A/V system.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Fast, reliable, and easy to use!
on February 25, 2025
Posted by: Garebear
from Wisconsin
I've been using Roku's for years. They always keep getting better. Even as TVs have gotten smarter, they never seem to keep up with Roku's.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on February 24, 2025
Posted by: Anonymous
from Lancaster PA
I purchased this heard about it from a family member
Works great do a lot of streaming
Works great do a lot of streaming
I would recommend this to a friend!
Written by a customer while visiting roku.com