Customer reviews from roku.com
Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Average customer rating
4.8
(1,078 Reviews)
Rating breakdown 1,078 reviews
5 Stars
931
4 Stars
101
3 Stars
15
2 Stars
10
1 Star
21
85%of customers recommend this product.
(
203 out of
240)
Customer Reviews for Roku - Refurbished Excellent - Ultra | 4K/HDR10+/Dolby Vision & Atmos Streaming Device with Rechargeable Backlit Voice Remote Pro - Free & Live TV - Black
Customer Rating
5
great choice
on May 6, 2025
Posted by: Walter t
I brought a Sony Tv that had google tv. It was so frustrating to watch the programing. They kept buffering and some would not load. After purchasing this Roku product I had no trouble at all. Coupled with the HDMI Sony picture quality it's all fantastic.
Get One!
Get One!
Written by a customer while visiting roku.com
Customer Rating
5
Faster
on May 5, 2025
Posted by: Tom B
Definitely faster than other Roku streaming players we've had. Also like the lighted and rechargeable remote.
Written by a customer while visiting roku.com
Customer Rating
5
New Roku
on May 5, 2025
Posted by: Elisabeth A
I was looking to upgrade my older Roku and found a good deal on the Roku website which made it an easier choice.
One of the biggest selling points to me was the rechargeable control which makes it easier overall to keep using the Roku.
Written by a customer while visiting roku.com
Customer Rating
1
Remote turns on the TV but not the Roku
on May 5, 2025
Posted by: Scott in Florida
I own an earlier version of the Roku that works fine, but the ultra does not turn on with the remote. I have to unplug and plug it in every single time even though the TV turns on. Plus the ultra turns off on its own if it sits for a while. I have checked and I am on the current software version. It’s very frustrating.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, May 22, 2025
Hi Scott, thanks for sharing. You don't need to turn on your Roku Ultra 2024 every time. It stays on in low-power standby when not streaming. Press the Home button on your remote to wake it up. The sudden turn-off may be due to Bandwidth Saver, which prevents exceeding data limits by stopping streaming after four hours of inactivity. You can choose to "Keep streaming" or let playback stop. Frequent remote or app interaction won't trigger the inactivity prompt. You can refer to this link to learn more at https://support.roku.com/article/360037927713. If you need further assistance, let us know at support.roku.com/contactus.
Thanks, and Happy Streaming!
Roku Customer Advocate
Thanks, and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
The New Roku Ultra
on May 5, 2025
Posted by: Nick M
Very fast Roku and it works better than our old one we had for years. The controller also lights up the button when you pick it up. Nice touch to the controller. Highly recommend.
Written by a customer while visiting roku.com
Customer Rating
5
Quick Smart TV Upgrade
on May 5, 2025
Posted by: John E
My new ROKU adds a faster processor and new channels to my older flat screen TV. The software is easy to use and enjoy! It is much simpler and consistent than the software built into the TV, plus the remote adds voice control.
Written by a customer while visiting roku.com
Customer Rating
4
Great easy to use device
on May 4, 2025
Posted by: Daniel Dooley
The ultra is a great easy to use device. The only reason that I did not give it 5 stars is the inability to independently program the remote to work directly with my soundbar.
Written by a customer while visiting roku.com
Customer Rating
4
Great streamer
on May 4, 2025
Posted by: Nathan B
I love this Roku ultra, it’s sleek and can be hidden. The voice remote and phone app integration is perfect. Had a couple instances of it freezing, restarted everything and it was fine. I think this was due to the YouTube app, which seems to be a YouTube programming problem because it does it everywhere I go. It automatically updates the hdr through my tv with no problem. Although if you have wireless speakers, aside from hooking them up via blue tooth as it’s called headphones in settings(????) why not have speaker integration that isn’t just a Roku wireless speaker is beyond me. That’s my one mark down, soundbar integration is not simple or easy. HDMIearc does work.
But it’s still great, so responsive and so crisp. And I love the backgrounds you can choose and screen savers. Very cool.
Written by a customer while visiting roku.com