Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Great headphones
on August 6, 2026
Posted by: Fmann
Gender:Male
Length of ownership:1 week
Amazing sound and ANC. The headphone is very comfortable and works well in bluetooth or cable for lossless quality.
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic All rounders
on August 6, 2026
Posted by: Dadadada
Gender:Male
Length of ownership:1 month
Been using it in a busy gym and on a flight, haven’t charged it yet so the battery is great, the sound is fantastic and the noise cancelling is good enough. I’m sure there’s better noise cancelling out there but for the price and the all around nature of these it is great
Written by a customer while visiting bose.com
Customer Rating
5
Desert gold
on August 4, 2026
Posted by: Jbeast
Gender:Male
Length of ownership:1 week
I bought these desert golds to pair with my open ear pair, they sound better than gen 1 with a slightly louder and cleaner soundstage, and usb c audio is pretty cool
Written by a customer while visiting bose.com
Customer Rating
4
Good headphones
on August 4, 2026
Posted by: 0104
Gender:Female
Length of ownership:1 month
I bought them about a month ago. The sound is terrific and I replace my almost 6 years old ones with these ones. However, one reason I bought new ones was that they were disconnecting from my LG TV and I still have the same problem. It’s easier to tell the TV to connect them but after 2-3 days of use, it disconnects the headphones and I have to pair them again. I’m disappointed though happy with the sound and ease of connecting them.
Written by a customer while visiting bose.com
Customer Rating
2
Headphones stop connecting to anything!
on August 3, 2026
Posted by: Natalie
I bought the headphones less than a month ago and now they won’t connect to anything.
Not my phone or my TV!
Not too happy with this purchase!
Response from bose.comBy Customer Support, August 3, 2026
Hello Natalie, thank you for your feedback. We sincerely apologize for the issues you've experienced with your Bose QuietComfort Ultra Headphones (2nd Gen). Please rest assured that this is not the experience we want you to have.
Connection issues can sometimes occur if there is a problem with the headphones' Bluetooth memory. We recommend clearing the device list from the headphones and then reconnecting your devices. Additionally, performing a simple reset of the headphones may help resolve the issue.
To help you get back up and running, please refer to our complete troubleshooting guide for the Bose QuietComfort Ultra Headphones (2nd Gen): https://bose.life/45BiLkt The guide includes steps for resetting the headphones, clearing paired devices, and re-establishing Bluetooth connections. If the troubleshooting steps do not resolve the issue, our Customer Support team will be happy to assist you further. You can contact them using the following link: https://bose.life/4hcK5wz
We hope these steps help resolve the issue and get you back to enjoying your Bose QuietComfort Ultra Headphones (2nd Gen) as soon as possible.
Sophie - Customer Support
Connection issues can sometimes occur if there is a problem with the headphones' Bluetooth memory. We recommend clearing the device list from the headphones and then reconnecting your devices. Additionally, performing a simple reset of the headphones may help resolve the issue.
To help you get back up and running, please refer to our complete troubleshooting guide for the Bose QuietComfort Ultra Headphones (2nd Gen): https://bose.life/45BiLkt The guide includes steps for resetting the headphones, clearing paired devices, and re-establishing Bluetooth connections. If the troubleshooting steps do not resolve the issue, our Customer Support team will be happy to assist you further. You can contact them using the following link: https://bose.life/4hcK5wz
We hope these steps help resolve the issue and get you back to enjoying your Bose QuietComfort Ultra Headphones (2nd Gen) as soon as possible.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great comfort and noise cancellation
on August 2, 2026
Posted by: HVR3
Gender:Male
Length of ownership:3 months
I bought these because I travel a lot and wanted something with better noise cancellation. These did not disappoint. On top of that they are very comfortable to wear on long flights overseas along with battery life to last the whole flight.
Written by a customer while visiting bose.com
Customer Rating
5
Premium, Comfort, Sounds
on August 2, 2026
Posted by: XwingAce
I almost purchased XM6 since I have XM5 but this is as good as it could get. Light weight, comfortable, premium feel. I love it.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent headphones for the price
on July 31, 2026
Posted by: Caleb Mignano
Gender:Male
Length of ownership:1 week
I bought these headphones yesterday and they’re incredibly comfortable as well as very wide soundstage for whats it worth the battery life hasn't been tested just yet as well as the clarity and compared to my airpods pro but however if its anything worthwhile i think these are gonna shape up to be my goto headphones now for the foreseeable future as well as the boise cancellation is an excellent addition to itself.
Written by a customer while visiting bose.com