Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Amazing!
on August 28, 2026
Posted by: horse15
Gender:Female
Length of ownership:1 month
I love these headphone! Best purchase, and the noise cancellation is astounding!
Written by a customer while visiting bose.com
Customer Rating
4
Quality headphones
on August 26, 2026
Posted by: BFH
Gender:Male
Length of ownership:1 month
I like the headphones a lot and the sound quality is great. One thing I donor like is the need to take them off as they cushions seem to press up against the area around the ear after wearing them so long and I remove them to relieve the pressure. I wish the over the head band was a little more flexible or less stiff to prevent this problem.
Written by a customer while visiting bose.com
Customer Rating
5
Best ANC/comfort
on August 25, 2026
Posted by: Tashi
Great comfort and ANC. Nothing compares. I have used sennhieser, and own Sony and B& W but Bose beats the rest in comfort and ANC
Written by a customer while visiting bose.com
Customer Rating
5
Best ANC
on August 22, 2026
Posted by: JAC
Gender:Male
Length of ownership:1 week
Best of the best I owned. Clarity and ANC is Superb. Lightweight and sound quality is flawless.. Highly recommended..
Written by a customer while visiting bose.com
Customer Rating
5
Best Headphone
on August 21, 2026
Posted by: Salt
Gender:Female
Length of ownership:1 month
Best headphones for me
Battery : 🫡
Clarity : 🫶🏻
Comfort: 😌 been using it all day, so far I didn’t realize na I wore it.
Isolation: Hmmm so far it’s fine for me.
Soundstage: 👏🏻
Clarity : 🫶🏻
Comfort: 😌 been using it all day, so far I didn’t realize na I wore it.
Isolation: Hmmm so far it’s fine for me.
Soundstage: 👏🏻
Written by a customer while visiting bose.com
Customer Rating
1
Bad connectivity
on August 18, 2026
Posted by: Do your research first
Gender:Male
Length of ownership:1 month
Bluetooth connectivity is an absolute nightmare of a design. I am having the hardest time to simply connect to my phone and the blue light to pop up saying its ready to connect via bluetooth doesnt even show. This isnt a me problem either and tons of people have complained and some, like myself, have found no solutions. Premium price for lowtier quality
Response from bose.comBy Customer Support, August 19, 2026
Hey there, Our Bose QuietComfort Ultra Headphones (2nd Gen) are designed to provide an improved listening experience with better head detection, faster startup, and power-saving features for more time enjoying your music. We're sorry to hear you're experiencing an issue with your headphones. This is not the experience we want you to have.
We have some troubleshooting steps that may help resolve the issue. Please follow our troubleshooting guide: https://bose.life/4cQba5A , and make sure you have already tried clearing your headphones' device memory. The headphones remember previously connected devices to reconnect more quickly. If there is an issue with the saved connections, clearing the memory can refresh the connection process and help your device pair properly again.
We hope these steps help resolve your concern, so you can get back to enjoying your Bose QuietComfort Ultra Headphones (2nd Gen) as intended. If the issue persists, our Customer Support team will be happy to assist you further. https://bose.life/4goDSg2
Sophie - Customer Support
We have some troubleshooting steps that may help resolve the issue. Please follow our troubleshooting guide: https://bose.life/4cQba5A , and make sure you have already tried clearing your headphones' device memory. The headphones remember previously connected devices to reconnect more quickly. If there is an issue with the saved connections, clearing the memory can refresh the connection process and help your device pair properly again.
We hope these steps help resolve your concern, so you can get back to enjoying your Bose QuietComfort Ultra Headphones (2nd Gen) as intended. If the issue persists, our Customer Support team will be happy to assist you further. https://bose.life/4goDSg2
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great experience!
on August 17, 2026
Posted by: Fabis
Gender:Male
Length of ownership:1 month
I bought it a couple months ago. Fantastic experience and performance🎉!!!
Written by a customer while visiting bose.com
Customer Rating
4
Awesome
on August 15, 2026
Posted by: Jayjay
Gender:Male
Length of ownership:1 week
Just got them two days ago and the sound , clarity and comfort are great.
Written by a customer while visiting bose.com