Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
The Perfect Headphones.
on October 22, 2025
Posted by: Jay
Gender:Male
Length of ownership:1 week
Perfect Audio, perfect sound, the best escape from the world when your sound is coming out crisp and perfect.
The app inside Bose allows you to customize the sound pretty well.
Style is great and comfort is great.
Nothing sounds better.
Written by a customer while visiting bose.com
Customer Rating
5
Ultra 2
on October 21, 2025
Posted by: Adz
Have had Bose haedphones for over 10 years. Love them
Written by a customer while visiting bose.com
Customer Rating
5
Awesome sound and features
on October 21, 2025
Posted by: Zed
Gender:Male
Length of ownership:1 month
Have owned these for around a month and absolutely love the new generation features and sound quality
Written by a customer while visiting bose.com
Customer Rating
5
Excellent features
on October 21, 2025
Posted by: Black Diamond
Gender:Male
Length of ownership:1 month
I've had these about 3 weeks, love them, they're amazing, they actually sound better than the 1st generation
Written by a customer while visiting bose.com
Customer Rating
5
on October 19, 2025
Posted by: Coco
Gender:Male
Length of ownership:6 months
I’m so happy for it. It has a good quality of sound and noise cancelling.
Written by a customer while visiting bose.com
Customer Rating
5
Very comfortable
on October 19, 2025
Posted by: LL85
Gender:Female
Length of ownership:1 week
First pair of Bose headphones and I am blown away!! So crisp, clear and extremely comfortable. I own several other Bose speakers and I absolutely love them. Bose is the best in the market hands down!!
Written by a customer while visiting bose.com
Customer Rating
3
Not impressed
on October 19, 2025
Posted by: BSS
Gender:Male
Length of ownership:1 month
Overall fairly disappointed with the purchase. Im not sure if I got a defective product or just expected too much from the ANC given all the praise this product has received. I recently took a flight and was very disappointed with the noise cancelling. The ANC is not nearly as good as I expected. Sound quality is fine. Build quality feels good. They are comfortable. Battery life seems as advertised. I would not recommend this product for the price. Will try Sony wh-1000xm6 and see if their ANC is any better.
Response from bose.comBy Bose, Customer Support, October 28, 2025
Hey there! Thank you so much for sharing your honest feedback, we truly appreciate you taking the time to let us know about your experience. We're really sorry to hear that the noise cancellation didn’t meet your expectations, especially during your flight. That’s certainly not the experience we aim to deliver with the QuietComfort Ultra Headphones (2nd Gen).
While it sounds like the sound quality, comfort, and battery life were on point, we understand how disappointing it can be when a key feature like ANC doesn’t perform as expected. Several factors can affect ANC performance, including fit, seal, and environmental noise patterns. If you’re open to it, we’d love to troubleshoot further and see if there’s anything we can do to improve your experience. Please feel free to reach out to our customer support team using this link: https://bose.life/contactus
We truly value your loyalty and would hate for this to be your lasting impression of Bose.
Sophie - Customer Support
While it sounds like the sound quality, comfort, and battery life were on point, we understand how disappointing it can be when a key feature like ANC doesn’t perform as expected. Several factors can affect ANC performance, including fit, seal, and environmental noise patterns. If you’re open to it, we’d love to troubleshoot further and see if there’s anything we can do to improve your experience. Please feel free to reach out to our customer support team using this link: https://bose.life/contactus
We truly value your loyalty and would hate for this to be your lasting impression of Bose.
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The best headphones
on October 19, 2025
Posted by: Katty
Gender:Female
Length of ownership:1 week
Simply wonderful. Beautiful design, very comfortable, great sound. I am in love with this headphones
Written by a customer while visiting bose.com