Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Ultra Great Headphones
on November 6, 2025
Posted by: ItWasTheChad
Gender:Male
Length of ownership:1 month
I use these headphones primarily while working from home, listening to music, watching TV, and conference calls. Overall, they provide a great experience, and I would recommend them.
Pros
- Great sound quality,
- Phone and conference calls work great and have no problems with people not hearing me.
- I love the lift to wake/lay flat to disconnect feature - no more looking for the power switch.
- Switching between my phone and computer is very easy with the Bluetooth button.
- Immersive mode is great for watching TV/Movies and provides a more natural viewing experience.
- The Bose app provides lots of options for fine tuning and modes.
- Long lasting battery.
- The band size doesn't slip as often as the lower Quiet Comfort models tend to do.
- Great sound quality,
- Phone and conference calls work great and have no problems with people not hearing me.
- I love the lift to wake/lay flat to disconnect feature - no more looking for the power switch.
- Switching between my phone and computer is very easy with the Bluetooth button.
- Immersive mode is great for watching TV/Movies and provides a more natural viewing experience.
- The Bose app provides lots of options for fine tuning and modes.
- Long lasting battery.
- The band size doesn't slip as often as the lower Quiet Comfort models tend to do.
Cons
- The volume slide is hard to find at first and seems to only adjust the volume slightly, so it takes a few swipes to be precise. I do like the feature though.
- The buttons are a little small and could be a bit more tactile. It seems to take a bit longer for me to locate the controls than with previous models.
- I'm used to taking one ear off sometimes to listen for a doorbell or something and the auto-pause feature can engage. I've since experimented with Aware mode and seems to serve the purpose better.
- The volume slide is hard to find at first and seems to only adjust the volume slightly, so it takes a few swipes to be precise. I do like the feature though.
- The buttons are a little small and could be a bit more tactile. It seems to take a bit longer for me to locate the controls than with previous models.
- I'm used to taking one ear off sometimes to listen for a doorbell or something and the auto-pause feature can engage. I've since experimented with Aware mode and seems to serve the purpose better.
Written by a customer while visiting bose.com
Customer Rating
5
New purchase and quite pleased!
on November 5, 2025
Posted by: Santi
Gender:Male
Length of ownership:1 month
I just recently purchased the Quiet Comfort Ultra Headphones (2nd Gen), and I must say I'm very pleased with the quality of sound, and the noise cancelling is so good, that I can hardly believe when I take them off how much sound doesn't penetrate while listenting to anything. Yes they are costly, but not quite as expensive as the higher end models by audio specialists out there in the professional fields of listening hardware. I have yet to actually try all the features, but I am looking forward to the discoveries of what else these headphones possess as listening choices.
Written by a customer while visiting bose.com
Customer Rating
5
World Class Headphone
on November 5, 2025
Posted by: Thisisalirezaemami
Gender:Male
Length of ownership:1 week
Sound signature is breathtakingly good! Toggle EQ a bit and you are good to go!
Noise cancellation and comfort is top notch!
Noise cancellation and comfort is top notch!
Written by a customer while visiting bose.com
Customer Rating
5
Pricy but highly recommend
on November 5, 2025
Posted by: Buster1425
Gender:Male
Length of ownership:1 month
These have the best sound of any headphone I've ever had. Way better than my QC earbuds!! The noise cancellation is second to none. Pricy but highly recommend.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on November 4, 2025
Posted by: Buckjayhawk
Gender:Male
Length of ownership:1 month
I bought my headset about a month ago and love the sound and the quality .
Written by a customer while visiting bose.com
Customer Rating
5
Perfect-- a worthy upgrade to the first gen!
on November 4, 2025
Posted by: avb
Gender:Male
Length of ownership:1 month
These headphones are perfect! I previously had the 1st gen of the QuietComfort Ultra Headphones and these make a number of small but ultimately really nice improvements. First, they just look better--the metal part holding the ear cups just looks much more stylish and honestly expensive than the first gen. Minor thing but definitely got us off on the right foot. The sound quality is also excellent--I can notice the improvement over the first gen. Basically across all genres of songs, voices come across as more authentic and louder music is more powerful. The noise cancellation is also better--I wear these in my office a lot and things can be loud. Previously not a lot got through with the 1st generation, but these are definitely more powerful--I barely heard anything while wearing them. Overall I highly recommend!
Written by a customer while visiting bose.com
Customer Rating
5
Phenomenal headphones
on November 3, 2025
Posted by: Ben
Gender:Male
Length of ownership:1 month
Excellent overall quality and function. Outstanding active noise cancellation and the "aware" setting transmits sound perfectly. I have used the original quiet Comfort ultra headphones for a couple of years and have been pleased. My biggest issue with the first generation was that they would turn off when I would bend over. They think that they are being placed horizontally and the auto-off function would kick in. This would happen repeatedly and I would have to push the play button to restart the music or program. This issue seems to have been largely resolved with the 2nd generation. I tried repositioning the headphones while I was wearing them by bending over or lying down while wearing them. On the rare occasion that they went into sleep mode, they would restart when I would move and seemed to learn as they rarely would go back into sleep mode if I performed the same movement.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent cine mode!
on November 3, 2025
Posted by: Luis
Gender:Male
Length of ownership:3 months
Muy buen producto , realmente lo recomiendo amigos
Written by a customer while visiting bose.com