Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
on November 9, 2025
Posted by: Jennlive
Gender:Female
Length of ownership:1 month
Loved the noise canceling they provided on an airplane. For the first time in my life I didn’t have ear problems when flying.
Written by a customer while visiting bose.com
Customer Rating
5
amazing sound and features
on November 9, 2025
Posted by: rose 1955
Gender:Female
Length of ownership:1 month
I am so delighted with my Bose and it’s worth the money I paid
Written by a customer while visiting bose.com
Customer Rating
4
Great sound quality! Noise cancelling is OK.
on November 9, 2025
Posted by: ctown314
Gender:Female
Length of ownership:1 month
I would say that the headphones have great sound quality! Some NPR podcasts I've listened to almost felt like they were talking into my ear! The Immersion Mode is neat, too! It's almost like you could actually feel the sound coming into your ears. Listening to ASMR videos makes for a very tingly experience! Also sometimes I'd forget I was even in the same room the sound was so good. I would say that going outside for walks while on Immersion Mode, however, is a little discombobulating, at least for me. Some podcasts sounded a bit off on Immersion Mode. I think maybe movies and sports I had a better experience while on Immersion. I thought that the nose cancellation was good, and I think could be better tuning out people/kids shouting (e.g. at a park). I could still hear people while on Quiet Mode. Not that you'd want to completely be unaware of your surroundings, I think the noise filtering could be better in that regard while trying to study, or just need a mental break. I also thought that the switching between devices on Bluetooth was OK, however sometimes while watching shows on my Google TV, the sound would cut out if I got a notification or any sound played on my phone. Then I'd have to exit out of the app to get the sound back. Then I'd have to disconnect my phone from my headphones because that gets annoying fast! I would say all in all they've got some great sound, are comfortable to wear, and they've got some decent noise cancellation, albeit could be a bit better tuning out some noises.
Written by a customer while visiting bose.com
Customer Rating
5
Bose is great
on November 9, 2025
Posted by: Alex
Gender:Male
Length of ownership:1 week
Great sound, beautifully designed and so comfortable . .Better than I thought.
Written by a customer while visiting bose.com
Customer Rating
4
Touch Controls?
on November 8, 2025
Posted by: Fonzybear07
Gender:Male
Length of ownership:1 week
The touch controls do not work on my unit. Otherwise, they're perfect. Noise canceling is second to none. I could also use a bit more base myself but the clarity is exquisite. I'll be returning for a new unit where the touch controls actually work, especially for the price!
Written by a customer while visiting bose.com
Customer Rating
5
Love em!
on November 8, 2025
Posted by: SlumbusCrumbus
Gender:Male
Length of ownership:1 month
I absolutely love these headphones, wear them while I deer hunt. Gave my wife my AirPods, definitely worth the purchase.
Written by a customer while visiting bose.com
Customer Rating
4
Great improvement over the first generation
on November 7, 2025
Posted by: Elmer Dinkly
Gender:Male
Length of ownership:1 week
much more stable than other Bluetooth headphones that I've had.
I would like to see more physical buttons there's overlaps and functionality, which makes it a bit confusing to learn
I would like to see more physical buttons there's overlaps and functionality, which makes it a bit confusing to learn
Written by a customer while visiting bose.com
Customer Rating
5
Perfection awaits
on November 6, 2025
Posted by: Darthjustice
While there was a day delay in shipping when I got them I couldn't be happier. Obviously they set the standard for noise canceling but as a owner of Gen 1, and even beats flagship headphones these are the definition of head of the class. I always have cinema mode on because I can't get enough of it. And what other reviews fail to mention is they have a more powerful sound then last Gen. And I can go to sleep with them on in peace with comfort and they are light enough to not give me neck issues. And if you wear glasses fear not. They are perfect for everyone. Definition of perfect headphones 🎧
Written by a customer while visiting bose.com