Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Average customer rating
4.6
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
325
4 Stars
46
3 Stars
23
2 Stars
11
1 Star
9
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Headphones (2nd Gen) Wireless Noise Cancelling Over-Ear Headphones with Immersive Audio - Black
Customer Rating
5
Incredible
on December 12, 2025
Posted by: Ed7602
Gender:Male
Length of ownership:1 month
Quality is incredible, a bit expensive but you get what you pay for
Written by a customer while visiting bose.com
Customer Rating
5
Great noise cancellation
on December 10, 2025
Posted by: DocBabcock
I bought these for a Christmas gift. I gave them to her early. We were going on a flight. Noise cancellation was spot on.
Written by a customer while visiting bose.com
Customer Rating
5
A Music Educator’s Perspective
on December 10, 2025
Posted by: Dutch
Gender:Male
Length of ownership:3 months
As a classically trained musician and educator, I need headphones that offer honest reproduction, not just heavy bass. I recently trialed the Bose QuietComfort Ultra (2nd Gen) to see if they could handle critical listening sessions and long days of grading.
Here is the breakdown of how they performed from a professional standpoint.
Pros:
- Superb Sound Fidelity: The standout feature is the audio quality. It is a noticeable step up from my previous QuietComforts, offering clarity that makes dissecting a score much easier.
- Genre Agnostic: Whether I was listening to a dense orchestral arrangement or modern pop, the balance remained consistent. They don’t favor one genre over another, which is crucial for music education.
- Premium Comfort: The design is sleek with a nice metal finish. Most importantly, they are lightweight enough for hours of continuous use without causing fatigue.
- Strong Noise Cancellation: The ANC is excellent overall, creating the quiet environment needed for focus.
- Superb Sound Fidelity: The standout feature is the audio quality. It is a noticeable step up from my previous QuietComforts, offering clarity that makes dissecting a score much easier.
- Genre Agnostic: Whether I was listening to a dense orchestral arrangement or modern pop, the balance remained consistent. They don’t favor one genre over another, which is crucial for music education.
- Premium Comfort: The design is sleek with a nice metal finish. Most importantly, they are lightweight enough for hours of continuous use without causing fatigue.
- Strong Noise Cancellation: The ANC is excellent overall, creating the quiet environment needed for focus.
Cons:
- Frustrating User Interface: I prefer tactile feedback. Relying on touch gestures for pausing, skipping, or changing ANC levels was unintuitive and often broke my concentration.
- Frequency Leakage: While the ANC is strong, it isn't perfect. As a musician with a trained ear, I noticed specific frequency ranges leaking through the silence more than I expected.
- Durability Concerns: The ear cups feel like the weak link in the hardware; I am skeptical about how long the material will last with daily heavy use.
- Redundant Features: The "Immersive" vs. "Cinema" audio settings were virtually indistinguishable to me. Additionally, if you aren't using the headphones with a smart device/app, many features are inaccessible.
- Frustrating User Interface: I prefer tactile feedback. Relying on touch gestures for pausing, skipping, or changing ANC levels was unintuitive and often broke my concentration.
- Frequency Leakage: While the ANC is strong, it isn't perfect. As a musician with a trained ear, I noticed specific frequency ranges leaking through the silence more than I expected.
- Durability Concerns: The ear cups feel like the weak link in the hardware; I am skeptical about how long the material will last with daily heavy use.
- Redundant Features: The "Immersive" vs. "Cinema" audio settings were virtually indistinguishable to me. Additionally, if you aren't using the headphones with a smart device/app, many features are inaccessible.
The Bose QuietComfort Ultra (2nd Gen) is a high-performing instrument when it comes to raw sound and comfort. If you prioritize audio fidelity above all else, these are a winner. However, be prepared for a learning curve with the controls and potential durability issues with the ear pads down the line.
Written by a customer while visiting bose.com
Customer Rating
5
Great headphones
on December 9, 2025
Posted by: Diva223
Gender:Female
Length of ownership:3 months
I love the sound and bass these headphones give, without beating up your eardrum.
Written by a customer while visiting bose.com
Customer Rating
5
Great Listening
on December 8, 2025
Posted by: The Professor
Gender:Male
Length of ownership:1 month
The best purchase I have made in a long time for headphones.
Written by a customer while visiting bose.com
Customer Rating
5
Great ANC
on December 8, 2025
Posted by: Adam87
Gender:Male
Length of ownership:3 months
I’ve owned every major Bose noise-canceling model since the QC15, and the QuietComfort Ultra is easily the best of them. The standout is still the noise cancellation, which remains the most effective I’ve used. I reach for them every day for that reason alone.
Comfort is another area where these excel. They’re light, the earcups are soft, and they’re extremely easy to wear for long sessions. I use them daily for studying, and they help me stay focused without fatigue. The “set down to sleep / raise to wake” feature has quickly become one of my favorites; it makes the headphones feel completely frictionless in everyday use, especially when moving in and out of study blocks. The ability to stay connected to two devices at once is another small but meaningful convenience.
As for sound quality, they’re not the absolute best on the market—but they’re very good, especially for ANC headphones. The tuning is clean, balanced, and easy to enjoy, and because the noise canceling is so strong, I often reach for these over other headphones that may sound a bit better in ideal conditions. I’m genuinely excited to see how they perform on an upcoming flight.
Overall, the QuietComfort Ultra has become a daily essential for me and stays in my bag permanently.
Written by a customer while visiting bose.com
Customer Rating
4
Great Noise Cancellation and easy to use
on December 7, 2025
Posted by: Raju
Gender:Male
Length of ownership:1 month
The product is good and the noise cancellation is excellent.
Written by a customer while visiting bose.com
Customer Rating
5
Another great Bose product
on December 7, 2025
Posted by: Virtuaxx
Gender:Male
Length of ownership:1 week
Very confortable, high sound quality, and easy to couple with device
Written by a customer while visiting bose.com